Issues can range from cold chain and environmental failures, to poor coordination and communication between supply chain points of contact, to risks incurred when medical supplies come from foreign countries with unpredictable political climates, to manufacturing breakdowns and the inability to meet demand.

As a result, the vital healthcare supply chain is under-performing in many ways. In a recent Deloitte survey of supply chain administrators, nurses, physicians, and service-line leaders, 24% of respondents “saw or heard about a recalled or expired product being used on a patient,” and 57% “recalled a time when a physician didn’t have the product required for a patient’s procedure.”

Why do healthcare supply chain challenges persist? The simple answer is that getting supplies to market safely and on time isn’t easy. Overcoming these logistics challenges doesn’t have a simple answer, but shippers, logistics providers, and technology companies are working together to help the critical healthcare supply chain advance and evolve.

“Many of the goods we ship come with a ticking clock toward expiration that is as short as 24 hours,” says Tim McClatchy, vice president of life sciences at Kenco Group. “The nature of the temperature-controlled pharmaceutical supply chain magnifies all the traditional challenges shippers face.”

Failures in the pharmaceutical cold chain may cost companies as much as $1 billion in lost revenue annually as well as one million lost doses, according to a Cloudleaf and Sapio Research report.

In addition, medical and pharmaceutical supplies have gotten more costly. “Hospital supply expenses per patient increased 18.5% between 2019 and 2022, outpacing the rate of inflation by nearly 30%,” says John Carrico, vice president, product management for Epicor.

Other costly failures include microbial spoilage and compromised medical efficacy due to lapses in maintaining appropriate temperatures, humidity, moisture content, and packaging requirements in warehouses and transport vehicles. These failures also occur when medicines are not delivered on time.

“Products must be tracked to ensure authenticity and quality,” says Carrico. “Outbreaks, seasonal illnesses, or unexpected events can also have detrimental effects on healthcare supply chains.”

Optimizing Healthcare Logistics

Logistics and supply chain efficiency go a long way toward reducing spoilage and late deliveries. Due to the criticality of their goods, medical and pharmaceutical shippers and their supply chain partners must take extenuating factors into account to mitigate the risk of spoilage and damage.

When sending critical medical supplies from coast to coast, for instance, shippers must factor in the possibility of seasonal, weather-related delays along the route, such as tornadoes or hurricanes. “Even short delays caused by severe weather can lead to spoiled products,” McClatchy notes.

Breakdowns in the last mile can also sabotage delivery effectiveness. “One of the biggest challenges in managing last-mile logistics for the healthcare supply chain is ensuring compliance with regulations related to the handling and transportation of items such as specimens and healthcare records,” says Anar Mammadov, CEO of Senpex, a courier delivery service.

Coordinate and Integrate

The traditional supply chain challenges shippers face are magnified in the pharmaceutical supply chain because goods often have strict expiration dates and temperature restrictions. (PHOTO: Kenco)

Healthcare shippers and their logistics and technology providers are also focused on improving system integration and supply chain coordination. Though the healthcare sector is known for cutting-edge medical care, its back-end technologies and processes aren’t always as updated as they should be.

Many healthcare systems are not operating with integrated technology networks. Consequently, data coming from disparate systems isn’t always uniform, which can cause errors. That coveted “single version of the truth” is frequently lacking.

One example is a recent merger of two West Coast hospital networks that were challenged to find a solution for combining their electronic medical record systems. The workaround was for physicians and medical practitioners to toggle between two different systems, depending upon which hospital network a patient belonged to.

Many healthcare networks and pharmaceutical companies struggle with whether to update their own antiquated IT systems or invest in new third-party solutions.

“Having your own internal system may be appealing from a cost-savings perspective, but the time and resources needed to maintain and update an internal system—while keeping up with the pace of change in healthcare—quickly limits its usability as a long-term solution,” says Kristen Miles, vice president, healthcare product strategy at Oracle.

Spotlight on Risk

U.S. pharmaceutical shippers frequently source key components for medicines from China and other foreign countries, increasing the impact and risk of global supply chain disruptions.

Managing the risk of supply chain disruptions is a growing concern for the healthcare supply chain. In the United States, the industry relies heavily on components from China and other countries to a degree where disruptions in those global relationships put the supply chain at risk.

“China alone controls about 20% of the active pharmaceutical ingredients (APIs) necessary for our most critical medicines; it jumps to 45% when we consider key starting materials, the building blocks for APIs,” says Colonel Victor A. Suarez, USA (Ret.), lead vaccine program manager for the Moderna COVID-19 vaccine at Operation Warp Speed/BARDA in 2020-2021.

“Our over-reliance on China and other high-risk sources for vital components places us in a precarious position, subject to international politics and market manipulations,” he adds.

Suarez estimates that some 300 essential medicines were in short supply in the United States during 2023. “That shortage has real-world impacts, affecting everything from emergency services to cancer treatments,” he notes.

Moving Forward Through Technology

Strict handling and temperature-control procedures and frequently changing regulations challenge healthcare shippers. Partnering with experienced providers provides guidance.

As with most industries, the medical and pharma verticals are turning toward advanced technologies to help improve supply chain efficiency and effectiveness. From cloud computing to AI and robotics, among others, technology tools and solutions are rapidly changing the healthcare supply chain landscape.

Here’s a closer look at five technologies that healthcare shippers and logistics providers commonly implement to help manage their supply chains effectively.

1. Cloud-Based Supply Chain Networks

A centralized supply chain system, facilitated by the cloud, enables all parties involved in managing the supply chain to communicate, transact, and access the same set of data.

Cloud-based solutions can be particularly appealing to smaller companies for whom purchasing or licensing a complete supply chain solution is not financially viable. These companies can instead opt for a vendor-managed, cloud-based supply chain network that is set up on a subscription model.

“A cloud solution allows organizations to have the full suite of capabilities and functionality that they need, specifically designed for supply chain management and, with some vendors, specifically designed for the healthcare industry,” says Oracle’s Miles.

“Additionally, cloud solutions allow healthcare organizations to have the most innovative solutions at their fingertips and enable them to better keep up with continuously changing market dynamics,” she adds.

Gaining access to the latest supply chain technology without having to rely on in-house IT and systems is a major cost and time saver. Equally important is the ability of all supply chain participants to access and utilize a common, secure, and uniform data repository in the cloud.

2. Network Track-and-Trace Capabilities

Cloud-based track-and-trace networks allow healthcare professionals to monitor the flow of goods through the supply chain.

These networks enable authorized personnel at any point in the chain to view the location, delivery time, and other critical details of shipments.

Tracking also helps companies detect changes in shipments, such as failures in environmental controls that could compromise shipment quality.

Track-and-trace systems provide comprehensive visibility to all parties involved in logistics, warehousing, manufacturing, and receiving. IoT devices, RFID readers, barcode and QR code scanners, cameras, environmental and security sensors, and smartphones enhance these systems.

With these tools, healthcare supply chain participants can monitor shipment progress, ensure the safety of goods, and maintain the legal chain of custody.

In the event of an environmental or contamination alert, personnel can quickly identify the point of origin and take immediate action to quarantine the affected shipment.

3. Cargo Quality-Control Technology

Sensors and other IoT devices monitor and move healthcare supply chains forward and help ensure the quality of goods.

However, these advances also require employee training and compliance adherence as new regulations take effect.

Quality control technology has a human factor, too. “Teams must be trained to properly pick up, handle, and deliver supplies,” says Senpex’s Mammadov. “They also must be trained to ensure confidentiality and security for the items being transported.”

Healthcare companies must also stay abreast of new regulations impacting the supply chain. “We’re preparing for how enforcement of provisions within the Drug Supply Chain Security Act will impact our customers,” says McClatchy of Kenco.

“As drugs reach a pharmacy, the serialization data on the label must match with data on the drug stored within their systems,” he says. “This will help cut down on fake or incorrect drugs moving through the supply chain, but it also adds a new layer of monitoring that manufacturers need to consider as they design and affix labels.”

Compliance and security issues will continue to emerge, but technology providers in this space are helping shippers develop a solid base of implemented cargo quality-control technology that they can build upon.

4. Operational Automation

The supply chain is dealing with a challenging labor market. A nationwide shortage of an estimated 80,000-100,000 drivers persists, while 73% of warehouse operators are also having trouble finding labor. These broad challenges trickle down to the healthcare supply chain.

“Pharmaceutical manufacturers in particular must rethink how they position facilities to get life-saving products to customers while navigating a strained carrier marketplace,” says McClatchy.

Pharmaceutical and healthcare warehousers are rethinking locations, and more are moving facilities closer to their largest consumer markets. These warehouses also are adopting robotics, IoT, and workflow automation to handle routine tasks as a way to offset the labor crisis.

Warehouse robots can unload, store, pick, and fill orders, interfacing automatically with warehouse inventory systems so they can perform item counts and floor locations accurately and in real time.

Warehouse workflow automation also helps human workers reduce strain and cut down on injuries. Many warehouse workers are being retrained to leverage warehouse management systems through the use of RFID readers, tablets, smartphones, and headsets.

Workflow automation is also improving operations for healthcare companies.

“Healthcare organizations can effectively manage inventory and benefit from automated replenishment of critical supplies,” says Oracle’s Miles. “PAR [Periodic Automatic Replacement] management and mobile inventory capabilities help to ensure hospitals always have the supplies they need on hand, when they need them.

“These tools also allow teams to manage everything—inventory counting and reordering, stocking inquiries, and sub-inventory transfers—on the go,” she adds.

5. AI and Risk Management

Today, supply chain risk management is more important than ever as disruptive events have almost become a supply chain fact of life.

Any type of disruptive event—from a pandemic to a bridge collapse to severe weather—can jeopardize the delivery of supplies such as pharmaceuticals. As a result, healthcare companies are increasingly turning to predictive AI software to assess their greatest supply chain threats.

“These predictive forecasting tools can help identify and prepare for demand, optimal inventory levels and costs, and aid in reducing any disruption a healthcare organization may encounter,” says Epicor’s Carrico.

Building on the Foundation

Managing healthcare supply chains can be a complex and unpredictable task, necessitating new tools, solutions, and methodologies for effective management. Technology also offers a way forward.

The foundation is a best-in-class, cloud-based supply chain system that ensures all participants use the same high-quality data. Next, automating work processes and manual operations reduces errors through consistent, repeatable tasks.

IoT devices, robotics, and advancements in QR codes and RFID readers further enhance efficiency and accuracy.

Ensuring the integrity and authenticity of pharmaceutical and medical supplies requires unbroken chains of custody, planned responses to supply chain disruptions, and continuous tracking and tracing of shipments. Advanced logistics networks and warehouse systems can provide these capabilities.

Healthcare supply chain managers must now decide which technological advancements to adopt to achieve the next level of supply chain evolution.

A New Platform as the Remedy

EmblemHealth is one of the nation’s largest nonprofit health insurers. It has 3.2 million members and an 80-year legacy of serving New York’s communities.

When EmblemHealth acquired a hospital network and a for-profit health maintenance organization recently, it inherited a patchwork of systems that ran on different platforms. The data between systems wasn’t uniform and information was streaming in from multiple places and sources.

As a result, employees were unable to work together on a single platform with a single source of data. They managed procurement and invoicing in one system while handling accounting and budgeting in another. Several systems were antiquated and in need of upgrades and employees could not obtain a 360-degree view of the enterprise through reports or analytics.

The IT was clearly unsustainable, so EmblemHealth decided to move its supply chain, finance, and HR systems to a cloud-based solution.

The company engaged Cognizant as project consultant and selected a suite of cloud-based systems from Oracle, consisting of SCM (supply chain management), ERP (enterprise resource planning), HCM (human capital management), and SPM (sequel plan management). The platform migration took 11 months, but EmblemHealth soon reaped the benefits.

“We cut processing times from three days to less than three hours,” says Valentino Daloisio, vice president of finance for EmblemHealth. All employees can now utilize the same information and each of the systems are automated, standardized, and streamlined.

EmblemHealth is still in the early stages of its system/operational transformation, but it expects the migration to cloud-based systems to save as much as $700,000 annually, in addition to IT savings of some 30% over the next five years.

“Shippers focus on cost efficiency, reliability, and transit times,” says Jen Seran, director of business operations with Stallion Express, an ecommerce shipping service. Shippers need to know the transportation services they’re purchasing can meet their customers’ satisfaction and maintain supply chain fluidity.

“Carriers, on the other hand, focus on fair compensation, consistent freight volume, and manageable scheduling to optimize operations and profitability,” Seran adds.

Finding a balance in which both sides feel their needs are met is essential for a successful relationship. Reaching that balance requires both shippers and carriers to understand how the other side considers the provisions in many OTR contracts.

RATES AND PAYMENT TERMS

Carriers need to make sure the rate they receive for each load covers their expenses, and then some. To accomplish this, carriers must understand their operating costs per mile, so they can set rates that cover their costs and generate enough profit that their business remains financially healthy.

The goal should be competitive, yet sustainable rates. “Pricing stability ensures profitability and operational viability, crucial in a market known for fluctuations,” says Robert Khachatryan, chief executive officer and founder of Freight Right Global Logistics, a provider of international freight forwarding services. With fuel prices prone to volatility, carriers often negotiate adjustable surcharge clauses that can shield their margins from unexpected surges.

When setting their rates, carriers also need to consider extra costs such as tolls, assessorial charges, and whether they’ll need to hire a “lumper” to unload the cargo, notes Lewie Pugh, executive vice president with the Owner Operators Independent Drivers Association (OOIDA). Carriers that fail to account for these expenses may wind up negotiating contracts that leave them operating at a loss, eventually putting their businesses at risk.

On the flip side, rates are an expense for shippers. “Shippers want to ensure their shipping costs don’t eat into product margins,” explains Anar Mammadov, owner, chief executive officer, and technical co-founder of Senpex Technology, a provider of logistics solutions.

Most shippers also want to know the final price will be what’s negotiated up front, without unexpected additional charges.

Some shippers, looking to boost working capital, ask their vendors for longer payment terms—in some cases, up to 90 or 120 days, says Josh Bouk, executive vice president and chief partnership officer with TriumphPay, a payments network for freight brokers, shippers, and carriers in the North American trucking industry. With transportation services, this approach can backfire.

Margins tend to be tight, and providing over-the-road services remains a cash-intensive business—carriers regularly need to buy gas, and maintain trucks with oil changes and new tires. Longer payment terms can wreak havoc on carriers’ cash needs, particularly for smaller carriers.

Shippers who demand long payment periods may cut themselves off from carriers who aren’t able to wait for months to receive payment. “Their options are reduced,” says Rob Jaehnig, a former executive with several trucking companies.

The Market

In addition to knowing their own costs and margins, shippers and carriers need some understanding of the broader over-the-road market. Shippers that understand market rates, global trends, and competition are better able to negotiate effectively.

For instance, freight costs tend to rise during national holidays. “Not researching market rates and trends can lead to unfavorable terms and missed savings,” says Shaun Rheeder, management consultant with TBM Consulting Group, a global operations and supply chain consultancy.

Carriers that understand the market also are better equipped to highlight services that can set them apart, such as advanced tracking or dedicated support.

Delivery Quality and Services

Many shippers, particularly in the business-to-business space, care first about quality service. Price remains critical, but carrier capabilities such as tracking, visibility, specialized equipment, and timely delivery tend to take priority.

In particular, shippers prioritize visibility—of both their driver and cargo. “Shippers are looking for a system with tracking options so they know what is going on with their delivery,” Mammadov says.

When a delivery requires special handling or equipment, shippers need to know the carrier can provide these solutions. If the cargo is valuable, they also want to confirm the carrier has adequate insurance.

Given shippers’ concerns about delivery quality, carriers that highlight their capabilities can more effectively justify their rates. “I encourage carriers to focus on their reliability, their on-time record, and their safety record,” Bouk says.

The Cargo

Only after carriers know the type of freight they are being asked to transport—along with its weight, size, and other attributes, and its need for special capabilities like temperature control—can they intelligently assess whether they have the necessary equipment to properly handle the freight.

They also can better estimate how much fuel they’ll use, how much equipment wear-and-tear to expect, and whether their insurance coverage is adequate. With this information, carriers can prepare an accurate and thorough bid.

To help carriers prepare bids that accurately reflect the services they will provide, shippers also need a solid handle on the goods they’re moving and any special services that might be required.

For example, some shippers are starting to require higher levels of insurance. While policies covering up to $100,000 in claims had been the norm among carriers, more shippers—including many ecommerce companies—now ask for $250,000 policies, says Jaehning.

The Network

Ideally, the carrier’s network of trucks and lanes will match the shipper’s needs, so its trucks are already traveling the same regions as the shipper’s cargo. The fleet should also be able to accommodate any special requirements, such as refrigeration.

“There has to be a match on both sides,” says Milda Davis, vice president of logistics with GP Transco, a logistics services provider.

Few carriers can take on every potential shipment. “We can’t just say we’ll do everything if the shipper isn’t offering consistent loads or if there isn’t a fit with the volume or type of cargo,” she says.

Taking on a lane that’s outside the carrier’s network can be costly, given empty miles, inefficient driver utilization, and possible service issues. “When customers and our networks overlap, we can provide better service, offer more capacity, and operate efficiently and effectively,” Davis adds.

At the same time, if a shipper can bring consistent volume and/or growth, some carriers will consider whether it makes sense to adjust their network and capabilities.

Clear Requirements

Both shippers and carriers benefit when they communicate their requirements at the outset and address them in the contract. Among the provisions to include are service expectations, performance metrics, transit times, and any special handling requirements.

“Contracts that don’t specify what happens if a load is late or if fuel prices rise can trigger problems later on,” Bouk says. Shippers may feel they’re being charged for services they didn’t agree to, while carriers may feel the shippers aren’t being fair. “It’s better to nail down everything in detail,” he adds.

Another risk when requirements are vague is that carriers may under-bid. If they realize after the fact that they can’t meet the requirements, some may default on the bid, or not accept the load. In some cases, when carriers aren’t sure about the requirements, they boost their rate to account for potential unforeseen expenses. Shippers then end up paying more than they would if they clearly stated their needs early on.

Schedules and flexibility

Typically, the more flexibility a shipper can provide when requesting shipment departure and delivery days and times, the better the carrier can price its services. “If a carrier can fit a shipment in its schedule, it gives them more freedom to negotiate prices,” Jaehning says.

Some carriers shy away from forced appointments, or those where they’re required to deliver a shipment to a dock at a precise time. The shipper requesting the delivery appointment may not understand the time required to travel to the appointment, given the regulations that govern driver hours.

Similarly, when carriers take a rigid approach to contract negotiations, they may deter potential shippers and limit their business opportunities.

Instead, flexibility can be incorporated into the contract. For example, the contract may state that rates will adjust based on diesel costs, as listed by a third-party standard. Shippers get a fair rate, while carriers gain protection against cost increases.

A LONG-TERM APPROACH

Taking a strategic, long-term approach can help both carriers and shippers build sustainable, enduring businesses. For carriers, this can mean turning down opportunities that don’t fit—not always an easy choice, as few carriers want to forgo opportunities to make money.

At the same time, a carrier needs to be thoughtful when assessing which shipments to take. The routes need to fit both the carrier’s and shipper’s needs and turn a profit.

To determine which opportunities fit, Davis and her team analyze information from GP Transco’s transportation management system. “It’s a lot of analysis and looking at the numbers,” she says of their method. At the same time, they’ll also consider the overall relationship with the shipper.

For shippers, building strong relationships with carriers that are interested in working together on an ongoing basis often is more effective than focusing solely on cost. “Prioritizing short-term savings over contract adaptability can hinder responsiveness to market changes,” Rheeder says.

COMMUNICATION IS KEY

In addition to understanding each side’s priorities, flexibility and open communication are key to strong shipper-carrier partnerships. “Both shippers and carriers often start negotiations with rigid terms that prevent them from achieving a win-win situation,” Seran says. A flexible mindset and the willingness to compromise on certain things can help avoid this.

A commitment to communication can also create opportunities to address challenges and build partnerships. When problems arise, Jaehnig says, “Don’t get mad. Communicate.”

How to Handle Fraud

A new and growing challenge for contract negotiation

Transportation fraud is accelerating rapidly—and it is now popping up in contract negotiations. The fraud can take several forms. In one instance, a shipper receives an email that appears to be from its carrier, stating that the carrier has changed bank accounts. Without verifying this information, the shipper sends payment to the new account. Eventually, it becomes clear that the payments are going to criminals, not the carrier.

When shippers inadvertently pay a fraudster, they typically remain responsible for paying the carrier. “The carrier still needs to be made whole and the shipper is still legally on the hook to make that payment,” says Josh Bouk, executive vice president and chief partnership officer with TriumphPay.

It’s critical that shippers take steps to confirm the party that they are paying, he adds.

In another type of fraud, a carrier bids on a shipment load from a load board, believing it’s from a reputable broker. The carrier picks up and delivers the load according to the agreed-upon terms. However, when they try to get paid for their services, they’re unable to reach anyone and discover the individuals behind the bid were only pretending to be reputable and have since disappeared.

“This fraud has exploded since COVID ended and the freight market dropped,” says Lewie Pugh, executive vice president with the Owner Operators Independent Drivers Association.

Carriers can reduce their risk of falling victim to this type of fraud by checking the bill of lading (BOL), which should always list the carrier’s name to confirm who is delivering the load and include shipping details such as delivery times, location, and any restrictions. This information can be compared to the rate confirmation to ensure they match. Additionally, carriers can limit their searches to load boards run by large brokerages or double-check postings on commercial load boards.

Shippers also benefit by confirming that their BOLs are updated and complete. Without this information, “shippers don’t have a clue whose truck their goods are on,” Pugh says.

Jitsu provides software infrastructure and services to brands wanting to optimize the customers’ delivery experience. Driver dispatch and routing apps improve on-time delivery and reliability.

Last-mile delivery provider Jitsu has found a sweet spot of providing two to three delivery notifications to the customer per shipment: letting the customer know it’s on the way and when the truck is nearing the drop-off location.

“Customers love the information,” says Raj Ramanan, CEO of Jitsu. “And shippers love it because their support teams don’t have to answer the ‘where’s my order?’ questions.”

Dynamic Information Network

Delivery status notifications are only part of the technology revolutionizing last-mile delivery services.

Underlying many technological advances is the tectonic shift from a static, batch-processing model to a real-time dynamic network model. Instead of sending and receiving information once or twice a day, information must be available to all supply chain parties at the same time, all at once.

In a network environment, companies can see all the data through various internet-connected applications without having to move it from point to point.

“The network mimics what happens in the physical world, and because of the growth in the last-mile delivery network, shippers and their customers need information that is real time,” says Guru Rao, CEO of nuVizz.

Network-based technology enables a holistic overview rather than a siloed assortment of solutions, such as separate customer relationship management, or order and fleet management.

“Shippers want one platform where they can see all of their shipping activities and manage any breakdowns in the system,” Tejani says. “It’s not just about technology; it’s more about how businesses are evolving.”

Optimizing for Real

Optimization is a common buzzword in supply chain and logistics, but it means more than making operations slightly better. Tech is driving real routing and load management optimization, so more work gets done with fewer resources. Over time, it can result in fewer trucks on the road, reducing costs and improving sustainability.

Third-party logistics provider Hub Group is moving from standard slot-based routing to intelligent software that recognizes the best loading and routing for a truck carrying, say, a kayak and a refrigerator in a geographic area.

While fully utilizing the truck for the cargo is important, the types of services required add another layer of complexity.

Third-party logistics providers such as Hub Group offer flexible final-mile delivery solutions tailored to individual customers.

“The delivery provider has to know if they are making a basic threshold delivery or a complex installation,” says Scott Robider, executive vice president for final mile at Hub Group. “The provider not only tries to factor the various pieces onto a truck but also tries to understand the time required for each of those services.”

AI to the Rescue

Once a route needs 15-20 stops, it becomes difficult to manage all the options. Artificial intelligence (AI) can take into account multiple variables—such as delivery windows at specific destinations and order cutoff times—to dynamically optimize on the go.

Because it’s fast and accurate, AI enables trucks and drivers to react on the fly to address changes, pick-up requests, or anything else that comes up during the route.

“The technology helps delivery providers figure out solutions so they don’t have to send another truck and driver. That’s a huge savings day in and day out,” notes Poberschin.

While 100% asset utilization is a goal, it is not realistic. Instead, providers can create a plan based on the 80% of demand that’s static and be prepared to handle 20% of the demand that’s dynamic, Rao suggests.

Final-mile delivery can take many forms—from a company’s fleet to parcel carriers, LTL networks, and gig economy workers. It’s critical for shippers to have the same visibility and transparency regardless of mode. The reality is, it can be difficult for a shipper to know what’s going on with an order in real time. But with the right technology solutions, it’s like the shipper is operating its own carrier fleet.

“Shippers can see where the driver is and where a shipment will be delayed,” says Khaled Naim, CEO of OnFleet. “They can even have the communications from the recipient routed to them directly.”

Consumer service expectations have spilled over into the business world, as people who are used to fast home deliveries from Amazon want the same speed at work. For example, food distributors now offer three-hour service to deliver restaurant supplies, when in the past a manager would send a waiter to a nearby store to replenish the napkin stock.

“Food distributors have enhanced their technology to better match up to customer systems and build out their own delivery network for the restaurants,” says Sameer Tejani, a director at global strategy consulting firm Stax.

Retailers and merchants explore last-mile options to manage capacity or enter new markets. Hub Group works with large retailers that want to offer daily delivery seven days a week instead of five, for example, or move to delivery six days a week in a low population geography.

Retailers want to compete on speed to market, so when a customer places an order it will be available when they want it. Some shippers offer free shipping in certain ZIP codes and increase marketing efforts to fill that capacity.

“A lot of shippers are starting to waive delivery fees, but they still have the burden of paying for it,” Robider says.

Ultimately, setting up a mattress or delivering a new garden swing may be a brand’s closest interaction with the customer. However, that critical piece of the relationship is out of the shipper’s hands.

“The technology projects the brand on the doorstep, and the carrier has to be a transparent extension of that brand to provide a closer customer experience,” Ramanan says.

Last-mile tech companies focus on making sure any driver can complete a delivery that makes the customer happy, taking into account details on which doorstep to leave a box or what times to avoid.

When he joined Jitsu about a year ago, Ramanan delivered a few packages to test the system. During one delivery, after he found the back alley spot to drop the box, and was taking a proof-of-delivery photo, the homeowner came out and picked up the package. The rules say no people are allowed in the proof photos, and the technology flagged the image. He immediately got a call from the service center notifying him of the error.

“The technology ensures there is professional-level delivery supervision at every doorstep,” Ramanan says.

When something goes wrong, it’s not the regional parcel carrier who takes the blame. Consumers are quick to call out the brand’s CEO on social media to fix the problems.

“Consumers don’t contact the call center or claims department; they go out on social media and tell the world about a delivery issue, so it’s important we get it right,” Robider says.

Reshaping the Landscape

Nearly 32% of shoppers took to social media to complain about the quality or speed of a last-mile delivery after shopping online, finds nShift research.

Advances in machine learning and artificial intelligence are reshaping the last-mile landscape.

Jitsu is experimenting with multimodal AI that can incorporate photos and video as well as text information to analyze each delivery. The models are trained on thousands of successful and unsuccessful deliveries to spot problem areas.

The system can create an ever-tightening geofence around an address that gets repeated deliveries. It pinpoints the location of the porch or back stoop to ensure parcels are left in the right spot.

The system can intake operational changes and apply them to tasks moving forward. For example, Jitsu’s app was able to automatically reroute around the Francis Scott Key Bridge collapse in Baltimore. Once the system understood the route was no longer there across the body of water, it automatically reconfigured and repriced all the routes offered to drivers.

“This tech allows human-like reasoning at a distance and at a level of scale that previously wasn’t possible,” Ramanan says.

Improving efficiency by one tenth of one percent adds up over millions of stops. AI tools can help answer common questions from field personnel: Is this the correct address? What’s the gate code? AI can respond faster than a call center, especially when a driver is behind the wheel.

“That may seem trivial,” Ramanan says, “but every fraction adds up to be more competitive in the market.”

Pick-Ups Pick Up

Parcel pick-up locations—or out-of-home options—help shippers control costs and reduce the threat of porch piracy from the last mile.

Door-to-door shipments can get bogged down in traffic and leave customers’ purchases vulnerable to theft. Rising fuel and labor costs drive up the expense for each doorstep drop-off.

Overall, home delivery is the least efficient transportation option, according to Kearney research. Deliveries to a business usually have lower rates compared to a residence because carriers can complete multiple deliveries in one stop. In many cities, customers can choose from a network of convenient and secure pick-up locations.

Major pick-up outlets include Walgreens and Dollar General, which host UPS or FedEx access points.

Large retailers including Home Depot, Kohl’s, and Target offer pick-up and drop-off lockers onsite for customer convenience. Retailers see parcel services as a marketing tool, as customers tend to shop while they pick up a delivery at the store.

Walmart reports it lowered the cost of home deliveries by 20% in 2023 with an emphasis on store-fulfilled sales and parcel stations that stage products for home delivery by the company or independent drivers. Delivering more packages per route helps Walmart “densify the last mile,” said CFO John D. Rainey in an earnings call.

Out-of-home locations are more common in Europe, where bulk volumes surpass door deliveries. In the United States, lower delivery costs could entice more shoppers to accept delivery at alternate locations.

Fast Food, AI-Style

Few products are as perishable as a steaming burger and fries or a piping hot burrito. The delivery experience for a quick-service restaurant (QSR) can make or break their bottom line.

Botched deliveries not only irritate customers, but they also result in food waste; up to 15% of prepared food is tossed out due to delays and lack of temperature control.

With so many variables complicating on-the-fly adjustments, AI-enabled tech can help QSRs make better decisions. One such technology has helped QSRs cut delivery times by 35%.

Logistics management company LogiNext provides a solution that uses AI to automate QSR delivery operations. The technology leverages logistics techniques such as automated order assignment and allocation integrated with First-in-First-Out (FIFO) order assignment.

The AI intelligently assigns tasks to delivery agents based on availability, proximity, and capacity. The system takes the guesswork out of which driver can best handle an order. The FIFO program assigns the oldest orders to be delivered first, ensuring customers receive hot and fresh food and reducing the risk of food loss.

The AI-driven decision-making incorporates real-time data such as traffic and weather, along with order volumes, to support dynamic route planning for fast deliveries. Over time, QSRs can leverage predictive analytics to anticipate peak busy periods and adjust staffing and deliveries accordingly.

The LogiNext system allows QSRs to mix internal and external delivery carriers, enabling chains to adapt to varying demand levels and dynamically allocate resources, optimize their operations, and minimize delivery times, says Dhaval Thanki, executive vice president of LogiNext.

Companies often have a tough time dealing with big disturbances. For instance, 67% of supply chain decision-makers responding to a survey conducted by IDC on behalf of supply chain software company Kinaxis said they are not very satisfied with the time their companies take to respond to disruptions.

For many businesses, the key to a resilient supply chain lies in a partnership with a third-party logistics (3PL) service provider. Thanks to their expertise, advanced technology, and close relationships with carriers, 3PLs can help shippers stay flexible and efficient enough to reduce the risk of disruption or, when things do go wrong, to recover quickly.

One of the most sudden recent examples of supply chain disruption came in March 2024, when a cargo ship leaving the Port of Baltimore struck the Francis Scott Key Bridge. The bridge collapsed, killing six workers on the structure and halting ship traffic.

Nexterus, a 3PL based in New Freedom, Pa., had several customers with cargo en route to Baltimore when the port closed. One was U.S. Boiler, which assembles heating systems in Lancaster, Pa., from imported materials and components. Nexterus had just a few days to decide whether to tell the steamship line to divert the company’s containers to Norfolk, New York, or New Jersey.

“We had to look at the individual transportation costs involved in moving freight from those ports to Lancaster,” says Chris Schramm, director of sales and accounts at Nexterus. The calculations included not just the drayage costs, but also the charges Nexterus might incur if it took too long to return the containers to port.

Ultimately, Nexterus sent the containers to New Jersey, making new arrangements to dray them from there to U.S. Boiler’s facility.

“We already had relationships out of the other port, so we were able to have trucking companies grab the freight and bring it to Lancaster, without a significant impact on existing costs,” Schramm says.

Constant Evaluation

Having one 3PL partner manage logistics from end to end helps home textiles company Town & Country Living stay agile and efficient, even when dealing with market uncertainties.

Nexterus doesn’t make such calculations only when emergencies occur. “We’re always evaluating which port offers the best solution for our clients from a cost perspective,” says Schramm.

For instance, drayage costs can fluctuate a great deal based on carriers’ needs. “A lane going to Lancaster out of Savannah, Ga., might be enticing at a certain time of year, because the carrier is trying to do backhauls,” Schramm explains. During that time, it might be more effective to route freight through the Port of Savannah rather than Baltimore.

A broader source of disruption is market volatility. Yesa Yu, strategic clients director at SEKO Logistics in Schaumburg, Ill., points to the way ocean rates soared to $20,000 per container in 2021 and then fell as low as $1,500 in the recent past. “And now there’s an uptick again,” she says.

SEKO helps its customers through those ups and downs by taking a dynamic approach, staying closely in touch with the market and not locking shippers into carrier contracts that promise low rates but don’t guarantee space. “What good is a $1,500 rate if there is no capacity?” Yu asks.

One SEKO customer, Town & Country Living (T&C), which supplies linens, window treatments, and other home textiles to major retailers around the world, has faced special challenges since Yemen’s Houthi militia started to attack ships on the Red Sea.

Those attacks disrupt shipping through the Suez Canal—an important route in T&C’s network. Fewer sailings in that region mean tighter capacity and higher rates.

New York-based T&C manufactures its products mainly in India, Pakistan, Vietnam, China, and Turkey, says Ali Yehia, senior vice president, supply chain and logistics. Product for the U.S. market comes into a central distribution center (DC) in Georgia, about 70% of it through East Coast ports and 30% through the West Coast.

SEKO manages Town & Country’s ocean transportation, drayage to the DC, and transportation to retailers. Having one partner handle logistics from end to end keeps Town & Country agile and efficient enough to deal with uncertainties in the transportation market.

“The SEKO team talks to each other,” Yehia says. “The drayage team coordinates with the distribution center team to understand when we need to ship. We save on lead time—the most important thing—and cost, because we use fewer administrative team employees to manage this communication.”

This coordination also helps prevent performance issues that could trigger chargebacks from retailers, he adds. In a volatile transportation environment, a partner such as SEKO provides a distinct advantage, Yehia says.

“They don’t react to the market; they are a key market player,” he says. “They give us visibility and help us through direct communication and the tools they provide so we can make the proper decisions by reading all the market data.”

More Backup Carriers

Kitchen Cabinet Distributors tripled its warehouse and assembly space in recent years. Through a partnership with 3PL KDL, it improved how it delivers products to customers.

As geopolitical turmoil affects capacity and rates, so does turmoil within the trucking industry. “What if your preferred carrier all of a sudden is unavailable for service?” asks Rob Hammel, co-owner and managing director of KDL Logistics, based in Pittsburgh. “That has happened with a few major carriers.”

Business closures and cybersecurity attacks sometimes knock carriers offline abruptly. Carriers sometimes implement freight embargoes arising from natural disasters or just general overcapacity, making them unable to deliver service.

“When I think of resilience, I try to look at all the angles of what could go wrong and whether we have secondary and tertiary measures in place,” says Hammel. “Redundancies across the supply chain, including a shipper’s portfolio of carriers, are vital for business continuity in the face of unplanned events.”

One way to make sure you can always find capacity is to become a shipper of choice—one that collaborates so effectively with carriers that they offer you the best service and pricing, even when space is tight. KDL helps its customers become more attractive to a wider variety of carriers, giving shippers more flexibility in transportation than they might have otherwise.

“KDL helped us integrate with other carriers that we might not have used before,” says Glen Wegel, vice president of operations and IT at Kitchen Cabinet Distributors (KCD) in Raleigh, N.C.

KCD manufactures wood cabinets in Asia and then ships them in flat packs into four DCs in the United States. From there, it ships product to cabinet shops, contractors, and other resellers.

When KCD improved its packaging to reduce the risk of damage in transit, KDL promoted that fact to carriers. “They also provided us with feedback on things we could do to support carriers and drivers when they come into our facilities,” Wegel says. Those efforts helped KCD connect with carriers that otherwise might not have wanted their business.

KDL has also helped KCD get better pricing. “Carriers traditionally look at a freight profile and quote a price,” Wegel says. But once KDL points out how KCD turns trucks quickly and prevents damage in transit, carriers sometimes offer a better rate.

In addition, KDL helps shippers collaborate with carriers by writing application programming interfaces (APIs) that let data flow freely between shippers’ and carriers’ information systems.

And KDL provides consulting services, pointing out opportunities to increase profits, for example, by choosing different carriers, shipping from different distribution centers, or consolidating shipments to build more cost-effective loads.

“We gather meaningful information, make informed choices, optimize processes, and improve efficiency,” says Eric Elter, vice president of marketing and IT at KDL.

Those services have played a key role in forming KCD’s logistics strategies. “When we looked at domestic freight planning, or bottlenecks, costing, or modeling, KDL was the go-to,” Wegel says.

Who Are You?

One big category of disruption on the radar screen at Jarrett, a 3PL based in Orrville, Ohio, is fraud and identity theft. Criminals who have their eyes on high-value shipments, or on less-costly commodities that are easy to resell, have found ways to pose as reputable carriers, pick up loads, and then drive off with them.

“Theft is at an all-time high,” says Matt Wagner, Jarrett’s chief sales and marketing officer. With so much information about carriers available online, thieves can easily pick up enough information to create fake credentials and pass themselves off as legitimate truckers.

To protect its customers, Jarrett carefully vets the carriers it uses and implements other precautions in house. For instance, it recently formed a partnership with CargoNet, a theft prevention and recovery service.

“We’re able to utilize the knowledge CargoNet has to identify additional new trends and help enhance our internal policies and processes,” Wagner says.

Prevention Training

When supply chain disruptions occur, such as the Francis Scott Key Bridge collapse that closed the Port of Baltimore, 3PLs take action to keep customer freight moving.

Jarrett also teaches shippers how to avert potential fraud. That knowledge came in handy recently when staff at one of Jarrett’s customers detected some suspicious signals from a driver who arrived to pick up a load.

“The staff followed processes that we had helped lay out,” says Wagner. “They asked a lot more questions, based on some new awareness and information. The driver got nervous and ended up leaving.”

While shippers contend with the risk of theft, those who serve retailers may also contend with the risk of customer chargebacks. Penalties for failing to comply with every detail of a retailer’s delivery instructions are perfectly legal, of course. But, like cargo theft, they disrupt the bottom line.

For vendors of consumer packaged goods (CPG) that see a lot of chargebacks from big box retailers, Jarrett conducts analytics to pinpoint what’s triggering those charges. Sometimes the problem lies with a carrier that isn’t hitting required delivery dates. But a performance analysis could also locate failures elsewhere.

Sometimes, for instance, the first delivery appointment a retailer can provide falls after the required delivery date, setting up the shipper for failure no matter what. “The freight was there on time, but they weren’t able to deliver it,” Wagner says. “That’s a consignee exception or failure.”

Sometimes the shipper is at fault for not giving the carrier enough time to make the delivery deadline. Sometimes Jarrett is responsible. “If we create an issue, we hold ourselves accountable,” Wagner says.

By analyzing performance and pinpointing non-compliance issues that were not the shipper’s fault, Jarrett helped one CPG company cut chargebacks by more than 90% over 18 months.

There’s no end to the list of conditions that can interrupt the orderly flow of goods through the supply chain, or add significant, unexpected costs.

“We always have to manage disruptions,” notes Wagner. “And those disruptions always evolve and change.”

Tech Springs Into Action

While the world speculates about how AI could change our lives in the future, 3PLs are already using some aspects of that technology to make their customers’ supply chains more flexible, resilient, and efficient.

“We began implementing our first AI tool in 2019,” says Matt Wagner, chief of sales and marketing at Jarrett, a 3PL in Orrville, Ohio. Today, Jarrett uses AI in several ways.

For instance, it has integrated its proprietary transportation management system with Parade.ai, an AI-fueled application for managing transportation capacity. The goal is to make decisions faster and more efficiently than even highly knowledgeable human operators can do.

“Understanding how to manage carriers, where their footprints are, and what providers may be great opportunities for a specific shipment can help us act faster and more efficiently and improve the client experience,” Wagner says.

Simulation and modeling software help Nexterus, a supply chain and logistics provider based in New Freedom, Pa., keep shippers flexible in the face of all sorts of disruptions, says Ryan Polakoff, the company’s president.

It also helps Nexterus and its partners make strategic decisions, such as where to place distribution centers or how to reduce a company’s carbon footprint, “The ‘what-if’ game has been very busy for us,” Polakoff says.

One newer technology in use at KDL Logistics is the dimensioner, a tool that calculates a load’s density based on its dimensions and weight. Many LTL carriers use density to classify a load for pricing purposes. If a shipper guesses wrong about how its carrier will classify a load, it might undercharge its own customer for shipping and then get a shock when the LTL bill arrives.

“There are tools that can take a scan and get a weight, so they can appropriately charge a freight class,” says Rob Hammel, co-owner and managing director at KDL.

Two of the biggest challenges facing modern supply chains are fickle consumers and an array of disruptions that can wreak havoc on supply chain effectiveness.

Case in point: 70% of shoppers responding to a recent survey say they are willing to switch to new brands, even for products they regularly purchase. Similarly, the percentage of customers who say they are loyal to certain retailers dropped from 76 to 66% between 2022 and 2023, according to the SAP Emarsys Customer Loyalty Index.

On the disruption side, consider this: More than four in five respondents to a recent Blue Yonder survey say their organizations have experienced delays and/or stalled production. Top causes include lack of materials, extended delivery times from materials suppliers, and labor shortages (see chart).

Shifting to a demand-driven supply chain can help organizations respond more effectively to both of these challenges. Demand-driven supply chains are “characterized by close synchronization with customer demands and the capability—through process, technology, and organizational resources—to efficiently manage and adjust the inbound flow of materials according to changing demand,” says Ling Lin, director and supply chain practice lead with Clarkston Consulting.

The benefit? “The organization is equipped to proactively detect and react to demand fluctuations, while minimizing inventory levels and without sacrificing service-level commitments,” Lin adds.

Becoming Demand-Driven

It’s not enough to simply understand demand. Organizations also need to understand their supply chain capacity and capabilities. Without this insight, they’re less able to identify the strategies that will best meet demand in a way that is profitable, says Vikash Goyal, vice president, product strategy with Oracle Cloud supply chain management.

Traditionally, supply chains frequently relied on demand forecasting processes that leveraged historical information. However, this assumes future demand will follow roughly the same pattern as historic demand. With customer preferences rapidly changing, as well as shifting economic conditions and unpredictable geopolitical tensions and trade policies, supply chains need new ways to quickly shift focus and tactics.

“The ability to sense, adapt, and respond to demand changes quickly is the key differentiating factor as compared to traditional supply chains,” says Srikanth Sripada, managing director with West Monroe.

Organizations that leverage demand-driven supply chains are generally better able to satisfy their customers, whether end consumers or other businesses.

For example, by employing a demand-driven approach and technology, one of West Monroe’s retail clients increased its on-time, in-full (OTIF) metric from 10% to 13%, Sripada says. This uptick boosted the client’s customer experience and satisfaction.

In addition, because they focus on product availability and responsiveness to customer demand, demand-driven supply chains typically are well positioned to capture sales opportunities and capitalize on demand fluctuations.

And by accurately analyzing demand, organizations can better assess how different products or services are impacting their top line. Ultimately, that can boost revenue.

Manufacturers with large, complex inbound supply chains can leverage a demand-driven approach to stabilize production schedules and avoid some changeovers when they try to accommodate demand surges, Sripada says. As a result, they often can more efficiently use their manufacturing capacity.

The data captured from a demand-driven supply chain can also help organizations boost inventory turns (because they’re responding to customer preferences) as well as reduce excess or obsolete inventory. As a result, they’re able to use working capital more efficiently, and rein in expenses.

Organizations that exercise better inventory control also can optimize their transportation, warehousing, and storage costs. In doing so, they’re often able to reduce energy and fuel use—key steps for organizations trying to hit sustainability goals.

First, Face the Challenges

Manufacturers that leverage a demand-driven supply chain approach are able to stabilize their production lines during demand surges and use their manufacturing capacity efficiently.

At the same time, organizations shifting to demand-driven supply chains often must first tackle several obstacles. One is engaging suppliers, and working with them to respond to demand fluctuations.

Some suppliers may instead opt to “decouple” from their customers, and operate under their own set of conditions, says Charles Clevenger, principal with UHY Consulting.

This can be a result of operational issues. For instance, a supplier’s manufacturing process might be optimized when it’s working on standardized, high-volume runs. In contrast, one customer has a fair amount of variety in its products.

“The challenge becomes how do we harmonize that? How do we find a common ground that works for that manufacturer as a supplier and our supply chain and our customers?” Clevenger asks.

Before a demand-driven supply chain can take hold, many organizations need to break down internal organizational silos so all areas gain visibility to events across the supply chain. Establishing seamless communication and workflows across the network helps all functions respond more quickly to demand changes.

“Culture and collaboration ultimately empower agility and flexibility across the supply chain network,” Sripada says.

Data-Driven For Demand-Driven

Data captured from demand-driven supply chains can help reduce excess inventory.

Several tactics can help organizations address these challenges and gain the performance benefits that can result from demand-driven supply chains.

First, to really become demand-driven, organizations need to become data-driven, Sripada says. This means gathering granular, customer-centric data and transmitting the relevant information across the supply chain.

This shift can require data and analytics solutions that consolidate data in a central place and integrate disparate information systems, such as supply chain and transportation systems, to supplier and customer data.

Second, focus on the end-to-end value chain, rather than separate processes, says Simon Geale, executive vice president of procurement with Proxima, a procurement consultancy.

This may mean shifting reporting lines so that procurement reports to supply chain, for instance. This is most likely to occur for direct materials or goods for resale, and where procurement is part of a more holistic process. Or, procurement and supply chain might fall under a new, cross-functional ownership model.

No matter how the organizational chart changes, the basic principle remains the same: “Commercial process and product journeys are cross-functional and optimization means being able to see how these knit together,” Geale says.

Understand Customers

Third, demand-driven supply chain organizations need to understand and adapt to their customers’ operations and preferences. Clevenger provides an example from his days in manufacturing: when providing development samples, non-automotive customers required much faster turnaround than automotive clients. “We had to learn to adapt and make that speed part of our operating system,” he says.

Adjust Through Teamwork

It’s not always possible to adjust to every customer request. For instance, Clevenger once oversaw an assembly line that served more than 100 customers, making constant adjustments impossible. Instead, his team consistently communicated with suppliers, sharing customer insights and their responsive actions. This allowed suppliers to align their responses as appropriate, he says.

Agile procurement practices and diversified supplier networks can also help companies respond to customer demand. “Develop contingency plans to react to changing demand,” Lin advises. This also builds up resilience against unforeseen supply chain disruptions.

Along with securing inventory, implementing a demand-driven supply chain requires firming up transportation, warehousing, and labor capacity. “That means examining factors such as how much warehouse space and how many shifts and people you require,” Goyal says.

The Role of Technology

As companies consider real-time market signals, they can leverage advanced analytics “to course-correct while in motion in order to recover cost and improve service,” says Ann Marie Jonkman, vice president, industry strategies with Blue Yonder, a supply chain management company. Generative artificial intelligence (Gen AI) can “tie together planning, route optimization, forecasting, and execution across the supply chain,” she says.

To provide visibility across their supply chain networks, more organizations are implementing solutions such as supply chain control towers, or cloud-based solutions that leverage advanced technologies, like AI, machine learning, and Internet of things (IoT) to proactively manage their supply chains. These solutions can provide visibility both within the organization and across the network to suppliers, logistics providers, and others.

As supply chains become more interconnected, demand-sensing solutions that use real-time data and advanced analytics to anticipate and react to demand signals are starting to appear in some mainstream supply chain planning software solutions.

Forecasting technologies can help supply chain organizations understand, sense, and shape their forecasts, and then drive inventory and fulfillment policies based on expected demand, Goyal says.

Cloud technologies are now advanced enough that they can detect potential risks and disruptions ahead of time, and evaluate the actions an organization can take, should the disruptions occur. This includes actions that likely will occur outside the organization, such as collaborating with suppliers.

Central to demand-driven supply chains are technology platforms that allow demand planners and commercial teams to seamlessly collaborate, and to incorporate market and customer insights into their demand plans, Lin says. Advanced planning systems coupled with warehouse management automation tools can strengthen forecast accuracy and allow organizations to maintain leaner inventory levels.

Investing in strong supplier collaboration platforms to gain visibility into critical data, such as supplier inventory levels and delivery status, is also key, Lin says. Access to accurate and real-time (or near-real-time) data allows for scenario planning and the ability to adjust plans based on evolving demand patterns.

Centralized reporting that consolidates disparate data sources from across an enterprise enables supply chain organizations and cross-functional teams to work off the same source of truth and engage in meaningful discussions of trade-offs of different courses of action.

Two other solutions will be important in many demand-driven supply chains. One is a technology solution that can make multiple complex systems and processes work seamlessly together, or what Geale calls an “orchestration layer.” The other is “the data layer,” or systems that can capture data, figure out what is useful, and then leverage it to make smarter and faster decisions.

“Without those two guardrails, we risk creating science projects rather than recalibrating how businesses operate,” Geale says.

More to Come

The prevalence of demand-driven supply chains will increase as companies search for efficient, cost-effective answers to their challenges and as they strive toward a more transparent and connected world.

Technology is also driving this shift. With the growth of artificial intelligence and automation solutions, demand-driven supply chains will gain momentum simply because it will become easier to implement them.

AI can help identify trends and patterns, and pass along information, while automation can help streamline tasks and workflow. “We find more adoption and uptick with these solutions now that AI and automation are becoming prevalent in a lot of supply chain technologies,” Sripada says.

However, the shift to demand-driven supply chains likely won’t be a straight, vertical line. In the short term, the skills and technologies companies need to make this transition are within reach mostly for companies with budgets that are large enough to excite big tech vendors, as well as the clout to change supply markets, Geale says. For demand-driven approaches to be widely adopted, the sector needs access to scalable and affordable solutions.

Gaining access to supplier data is another “elephant in the room,” Geale says. Without this, the gaps in the information that companies can assemble often make it less reliable and useful.

Organizations that can tackle these challenges and establish demand-driven supply chains will reap benefits.

“Companies that do demand-driven well are more competitive and can better service their customers,” Clevenger says. “That’s what we’re all about: providing value and servicing customers effectively.”

Demand-Driven In Action

Here are some examples of industries and companies known for embracing demand-driven logistics:

Retail: Many large retailers, especially those with strong e-commerce presences, utilize demand-driven strategies. Amazon, Walmart, and Target leverage real-time data on customer purchases and trends to optimize inventory levels and predict demand fluctuations.

Consumer Electronics: The fast-paced and ever-changing world of consumer electronics necessitates a demand-driven approach. Apple and Samsung utilize sales data and pre-orders to optimize production and manage inventory.

Food and Beverage: Demand for fresh produce and other perishables can be unpredictable. Nestle and Kraft Heinz use demand-driven logistics to forecast demand and optimize transportation and storage to minimize spoilage.

Manufacturing: Manufacturers that produce customized or build-to-order products benefit from demand-driven logistics. Dell and Nike are known for using these techniques to tailor production based on actual customer orders, reducing waste and lead times.

Smaller businesses can also benefit from these practices by implementing tools such as data analytics and collaboration with suppliers to better anticipate customer needs.

Third-party logistics (3PL) providers are adapting to tougher-than-usual times these days. The industry has seen revenues fall, and demand for 3PL services isn’t growing at the pace we’ve seen in recent years. Also unfolding: Challenges such as inflation, high taxes, and government regulation increase costs for 3PLs.

Those are some of the insights that uncoil from the 2024 Inbound Logistics 3PL Perspectives report. This year, in our 19th annual report, we’ve analyzed data received from both 3PLs and shippers to learn about the services 3PLs offer today, understand what shippers look for in a 3PL, and explore the challenges that these partners face together.

Once you’ve read the report, please hop over to the Top 100 3PLs for 2024 to learn more about leading service partners and the value they continue to provide to the shippers that rely on them to scale their supply chains. Be sure to also check our Readers’ Choice Top 10 3PL Excellence Awards.

One year ago, shippers were giving a collective sigh of relief. Business was returning to normal after the massive disruptions of the pandemic. For each potential challenge we named in our 2023 survey, fewer shippers labeled it a major concern than in the previous year.

But in 2024, shippers are worried again. For example, while just 37% cited cutting transportation costs as a top challenge in 2023, this year 41% are seeking ways to spend less. Concern about business process improvement has increased by 8 points since 2023; concern about improving customer service has gone up 10 points; and concern about supply chain visibility has gone up 12 points.

Even some of the less pervasive challenges draw more concern this year. For example, in 2023, only 8% of shippers cited risk management and contingency planning as a major challenge. In 2024, as war, climate change, and other factors pose new risks for supply chains, that number stands at 13%.

The top challenge 3PLs face today stems from rising operational costs, an issue that 73% of our 3PL respondents cite this year, compared with 62% in 2023. On the other side of the ledger, 45% of 3PLs mention finding and retaining customers as a challenge, up by 12 points since 2023. So it’s no surprise more 3PLs this year face challenges in making a profit—26% compared with 16% in 2023.

As 3PLs understand well, one key to managing all of those challenges lies in technology. Technology investment is the second-biggest challenge that 3PLs face this year, cited by 62% of 3PL respondents. Another issue of serious concern is finding, training, and retaining qualified labor, mentioned by 57%.

3PLs continue to feel less pain about transportation capacity than during the worst of the COVID-induced crunch. This year 42% of respondents cite capacity as a challenge, compared with 46% in 2023 and 80% in 2022. While only 13% of shippers name risk management and contingency planning as a challenge, 3PLs are more heavily focused than their customers on things that could go wrong. Among 3PLs, 33% name that issue as a challenge.

3PLs continue to offer a broad range of logistics planning and execution services. They find capacity and manage relationships with carriers, route freight for customers, or provide technology that lets shippers plan efficient routes themselves. They might receive and store product, handle order fulfillment, or manage last-mile transportation.

Many 3PLs also offer more specialized services. Foremost among them is logistics/transportation consulting, in which a 3PLs applies its expertise and technology to questions such as where a shipper should locate distribution centers, which transportation modes it should use, or how to source goods and materials more strategically. The proportion of 3PLs that serve as consultants has grown steadily from 78% of our survey respondents in 2022 to 83% in 2023 to 89% in 2024.

Direct-to-store transportation is the second-most-common special service offered by 3PLs, but it’s slightly less common than last year. In 2024, 69% of 3PL respondents offer that service, compared with 72% in 2023. This year’s survey also shows a greater focus on sustainability and green logistics. In 2023, that was number 5 on the list of special services. This year it’s number 3, offered by 66% of 3PL respondents.

Other services offered by more than half of 3PLs this year are import/export/customs services (64%) and reverse logistics/product lifecycle management (63%).

The service category that has seen the biggest jump is contingency/crisis planning. In 2023, 31% of 3PLs could help shippers avert supply chain disruptions. Today, 43% offer that service.

Poor customer service is the factor most likely to torpedo a 3PL partnership. But service doesn’t loom as large in 2024 as it did one year ago. In 2023, 60% of shippers pointed to poor customer service as the top deal breaker, while in 2024, that number has fallen to 36%.

As customer service is triggering less tension, broken promises are triggering more. Twenty-nine percent of shippers tell us that failed expectations are the top reason why a 3PL partnership might fall apart, compared with 17% in 2023. And in inflationary times, shippers are watching their dollars more carefully. This year, 21% cite cost as the top reason why these partnerships fail, compared with 11% in 2023.

While keeping a close eye on costs, shippers still value good service above price. In this year’s survey, 74% of shippers indicate that service is the more important factor of the two. That’s a healthy number, but it’s lower than in 2023, when 81% of shippers chose service over price.

A stronger focus on price makes sense at a time when the cost of all sorts of goods and services forces companies to look for savings wherever they can find them. Still, logistics executives realize that paying a bit more to work with a 3PL that offers excellent service can reduce costs in the long run, as the 3PL helps the shipper manage its supply chain more efficiently. That’s why nearly three-quarters of shippers still value service over price when they engage with 3PLs.

Several of the top strategies that shippers and 3PLs use to manage challenges involve geography—where a company sources or produces, and how goods flow through the supply chain to ultimately reach customers. Those strategies include DC network optimization and realignment (cited by 57%), supply chain design (57%), and nearshoring or reshoring (55%).

Another popular strategy is to use a fourth-party logistics (4PL) provider or lead logistics partner (LLP) to orchestrate the activities of various service providers. This year, 52% of respondents mentioned that strategy, making it a bit more popular than last year, when the number was 46%.

Still another that has moved up the list is the use of lean best practices. In 2023, 44% of respondents mentioned a focus on lean; in 2024, 52% of respondents say they are striving to improve efficiency and eliminate waste through lean practices.

3PLs continue to be the go-to source for all manner of transportation services. Motor freight sits at the top of the list with 82% of shippers in our survey indicating they purchase over-the-road transportation through their 3PLs—up from 67% in 2023.

Meanwhile, a robust number—74%—turn to logistics partners for expedited transportation and small package deliveries.

Not surprisingly, most shippers are investing in technology. Seventy-two percent say they buy transportation management systems or warehouse management systems or other logistics applications, up significantly from last year. Sixty-nine percent buy third-party logistics solutions.

Fewer shippers purchase other modes of transportation through their 3PLs but the numbers are still significant: 54% buy air freight or expedited services, 44% purchase ocean or ocean intermodal transportation, and 44% procure rail or intermodal services.

One shipper might build a deep relationship with a single 3PL that meets all its needs and finds opportunities across different aspects of its operations. Another shipper entrusts different 3PLs with different activities, geographies, or business divisions. Neither approach is best, say 39% of this year’s shipper and 3PL respondents. It all depends on individual circumstances.

Another 33% of respondents this year say it’s best to forge a partnership with a single 3PL. That’s significantly more than the 23% who recommended that course in 2023. The remaining 28% this year say it’s best to work with more than one 3PL.

When you want to transport goods by truck, most 3PLs can help. Ninety-four percent offer truckload services, and 91% provide less-than-truckload (LTL) transportation. Many 3PLs—78%— arrange intermodal moves, while 67% offer general rail services.

3PLs in our survey offer a range of warehousing services. The most common of these services are crossdocking (82%), transloading (74%), and pick/pack, subassembly (70%). In addition, more than half of 3PL respondents provide fulfillment, distribution center management, vendor managed inventory, ecommerce, or site selection.

The vast majority of 3PL respondents, 91%, manage inbound logistics for shippers. Seventy-one percent can serve as lead logistics or fourth-party logistics providers, and 70% handle inventory management. Other logistics services offered by more than half of respondents include just-in-time delivery, omnichannel logistics, vendor management, and logistics process engineering.

Of the technologies that 3PLs deploy on behalf of customers, or help customers implement themselves, the most common are two old standbys, transportation management systems (TMS – 92%) and electronic data interchange (EDI – 91%).

Many 3PLs also use or offer digital tools for visibility (83%) or optimization (77%), both of which are often TMS functions. Other popular capabilities include ERP integration, customer or supplier relationship management, warehouse management, supply chain design, and predictive analytics.

While 67% of our 3PLs have seen sales increase by some amount since last year, that pales beside the 81% who were enjoying higher revenues in 2023. Meanwhile, 33% of this year’s respondents have seen revenues hold steady or fall, compared with 19% last year.

While most 3PLs are making a profit, they’re probably not popping as many champagne corks over their results as in recent years. Sixty percent of the 3PL respondents who reported to us in 2024 saw profits increase over the past year, compared with 82% in the 2023 survey.

Among those companies that saw profits rise, only 9% saw them go up by 20%, while 5% saw them increase by 15%. The more typical gains were in the 5% to 10% range. Seventeen percent of respondents this year saw profits fall year-over-year, compared with 3% in last year’s survey.

3PLs added new customers over the past year at a somewhat lower rate than in the year before. In 2024, 75% report some kind of increase, compared with 81% in 2023. And the gains that 3PLs enjoyed in 2023-24 are smaller than they were the year before. For example, 11% of 3PLs reported in 2024 that their customer bases had increased by 20%; last year, 24% of 3PLs reported gains of that size.

Like much of the rest of the business world, most of our 3PL respondents, 87%, expect artificial intelligence to bring big changes to their operations. If they’re not already using AI to perform sophisticated analytics, and perhaps to automate some decision-making and interactions with customers or carriers, they could be doing that soon.

Beyond AI, no single technology has thoroughly seized the imaginations of our 3PL respondents. But a healthy 44% expect driverless vehicles to make a big impact on the industry—exactly the same proportion of respondents who focused on that innovation last year.

Several technologies are drawing somewhat less interest in 2024 than in 2023. For example, last year 40% of 3PLs said the internet of things (IoT) would make a major impact, compared with 32% this year. Interest in blockchain has also slipped. In 2023, 28% of 3PLs said it would upend the way companies manage their supply chains. In 2024, that number is 20%.

Quick replies to queries? Got it. Fixes for any issues that arise? Already on it. The 3PLs nabbing a Top 10 3PL Excellence Award spring into action, whether it’s managing inventory or delivering freight on time. With the supply chain disruptions and upheaval of the past few years, this adaptability is no easy feat. Yet these 3PLs do it again and again.

This agility earned kudos from our readers, who cast 12,500 votes via our survey platform and made it abundantly clear who should get awarded. Once again, Echo Global Logistics rounded up the most plaudits. Says a logistics rep from Sony: “Echo’s ability to handle varying volumes and complexities makes them reliable partners for businesses at different stages of growth.”

The other 3PLs on this list received ample praise as well, with readers mentioning customer service and excellent communication as the reasons they belong on this list.

By managing a portion or all of a shipper’s transportation and logistics operations, 3PLs keep supply chains flowing—even during port shutdowns and labor shortages—by relying on their expertise, experience, resources, and technology offerings.

The shippers that took our survey hail from wide-ranging markets, from retail to manufacturing and services. Voters include supply chain decision-makers from household names such as Amazon, Nestle, and Microsoft; retailers such as Dollar General, Target, and Walmart; as well as manufacturers such as General Motors, Unilever, and Whirlpool.

Year after year, our audience shortlists the 3PLs that are consistently excellent and laudably adaptable. Their go-to providers get the job done. They’re resourceful and responsive, offering solutions in times of upheaval and volatility. Readers and challenging times have put them to the test, and they continue to show boundless responsiveness.

1.    Echo Global Logistics
2.   Kenco
3.   Hub Group
4.   Sunset Transportation
5.   DHL Supply Chain
6.   Ruan
7.   Ryder
8.   R2 Logistics
9.   Brown Integrated Logistics
10. SEKO Logistics

1. ECHO GLOBAL LOGISTICS

Doug Waggoner, CEO

Echo Global Logistics is a leading provider of technology-enabled transportation and supply chain management services. Founded in 2005, Echo was created with one objective: to simplify transportation management. Headquartered in Chicago with more than 30 offices around the country, Echo offers freight brokerage and Managed Transportation Solutions for all major modes, including truckload, partial truckload, LTL, intermodal, temperature-controlled shipping and warehousing, and warehouse services.

Named one of Newsweek’s Most Trusted Companies in America, Echo leverages its proprietary, web-based and mobile app technology, analyzing data from its network of more than 50,000 transportation providers to help its 35,000 clients simplify the critical tasks involved in transportation management. With the latest in artificial intelligence and innovative load-matching algorithms, Echo tailors individualized service to every client’s unique transportation needs.

In addition to providing transportation solutions for all major modes, Echo also offers dry and temperature-controlled warehousing and warehouse solutions. Following a full-service model, every warehouse facility is highly organized, inspected, and strategically located to enable expedient shipping across the United States.

In the past year, Echo increased its existing international services with established locations in Mexico as well as expanded solutions in Canada. Echo combines its advanced technology with expert, 24/7 service, ensuring every client and carrier can access top-of-the-line solutions while receiving readily available support every step of the way. This combination of technology and dedicated team members is what sets Echo apart from other 3PLs.

In a highly competitive industry, delivering reputable and reliable service fosters trust and transparency, critical elements in the business of transportation management. As the people at Echo like to say, “technology at your fingertips, experts by your side.”

Client Roster

Culligan International
Duracell
Greenheck
Johnstone Supply
Newell
Omron
Purely Elizabeth
Taraca Pacific

“Echo merits recognition due to its innovative technology solutions, extensive carrier network, customer-centric approach, and comprehensive service offerings.”

2. Kenco

Denis Reilly, President & CEO

Kenco is privately held and smaller than many other top 3PLs, lending to its agility and customer-centric approach. But it also boasts similar operating scale and access to cutting-edge technology that its larger, publicly traded competitors offer.

From robotic process automation and proprietary, AI-enabled predictive analytics to large-scale automation and robotic fulfillment, Kenco offers the best of both worlds between niche, customized solutions and nationwide, service-integrated omnichannel delivery.

Its primary offerings include value-added distribution and fulfillment, transportation services, MHE fleet solutions and automation guidance, and supply chain consulting, design, and innovation. The Kenco Innovation Lab is noted for its innovation-as-a-service (InaaS) model and ability to quickly pilot and deploy physical and digital solutions with a low cost of entry.

It has also recently doubled down on its commitment to environmental, social, and governance (ESG) initiatives, and is actively partnering with customers to build more sustainable and resilient supply chains.

Kenco has always been recognized first and foremost for its world-class lean operating system and people-first culture, driven by its motto to “be honest, serve, get better.” That’s why the typical contract client stays with Kenco for 14 years, and why it consistently earns best-in-class net promoter scores.

“Our consistent ranking on the Top 10 List these last several years is a testament to our continuous, strong commitment to our customers,” says Denis Reilly, president and CEO of Kenco. “We help companies achieve real results using agile best-in-class logistics solutions, technology and talent. It is an honor to be recognized by our customers and the industry at large again this year.”

Client Roster

Alphalete
Chevron
Dow
General Mills
Jeni’s
Oatley
Reckitt
Stryker
Whirlpool

“Kenco has a wide footprint and a history of accommodating our needs with great service.”

3. Hub Group

Phillip D. Yeager President, Chief Executive Officer and Vice Chairman

Hub Group delivers innovative solutions and a commitment to service to customers across multiple industries. It provides transportation and logistics solutions that combine its own assets, strategic relationships and cutting-edge technology to support each customer’s needs. Hub Group’s reputation is built on stability, helping it deliver long-term value to customers while continuing to add to its suite of supply chain solutions.

Hub Group’s North American solutions include intermodal, truck brokerage, dedicated, temperature controlled, LTL, managed transportation, consolidation, fulfillment and final mile. The company designs custom supply chain solutions for customers, leveraging the tools and capacity necessary to support the seasonality of their business, scale with their growth and deliver the service and quality they expect.

Hub Group’s industry-leading logistics solutions are designed for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. The company harnesses proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe.

Hub Group’s strategic network of technology-driven, highly automated warehouses provide access to 99.7% of the U.S. population within an average of 1.2 days, allowing customers to stage inventory and fulfill e-commerce orders with confidence. Its consolidation programs ensure better performance, on-shelf availability and compliance for retail-bound shippers.

Through customer-centric strategies, Hub Group centralizes communication, management and accountability while delivering a seamless network aimed at generating savings and service, while continuously assessing for improvements to drive long-term success.

These solutions are blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value, provide better visibility, and help navigate customers’ businesses toward their unique goals. With nearly 6,000 employees and drivers across the globe, Hub Group is always in pursuit of “The Way Ahead”— a commitment to service, integrity and innovation.

“They are just that good.”

4. Sunset Transportation

Lindsay Graves CEO

Sunset Transportation secured the fourth spot this year, marking its seventh consecutive appearance on the prestigious Inbound Logistics Top 10 3PL list. This recognition highlights Sunset’s unwavering dedication to excellence and innovation in the logistics sector.

Established over three decades ago, Sunset has transformed from a small family-owned brokerage into a leading transportation management company known for its exceptional service and innovative solutions. With a global network, Sunset provides comprehensive logistics services including freight brokerage, transportation management, supply chain engineering, and consulting, making it a one-stop-shop for all freight needs.

Led by CEO Lindsey Graves, along with a committed leadership team, Sunset emphasizes personalized customer service, fostering a culture that drives company growth. Graves’ commitment to mentoring and supporting women in logistics further enriches the diverse and inclusive workforce.

“We are incredibly proud to be recognized once again by Inbound Logistics as a top 3PL provider,” states Lindsey Graves. “This honor reflects the hard work and dedication of our entire team. Our consistent ranking reaffirms our commitment to pushing the boundaries in logistics through advanced technology and personalized service, setting new industry benchmarks.”

In an era where customer service often feels impersonal, Sunset’s high-touch service shines, emphasizing the importance of relationships and the human element in transportation. The company is dedicated to enhancing the human experience through technology, because ultimately, it’s the people who make the difference when it matters most.

“Sunset adds great value to our company and exceeds expectations.”

5. DHL SUPPLY CHAIN

Patrick Kelleher, CEO

DHL Supply Chain North America, the global and North American contract logistics leader within DHL Group, remains committed to delivering a comprehensive suite of integrated solutions for its customers. The 3PL goes beyond just enhancing flexibility, predictability, and speed—it focuses on building resilience and future-proofing its customers’ supply chain.

In the last year the industry continued to navigate ongoing economic challenges and ever-evolving consumer trends. DHL Supply Chain empowered customers to thrive by providing enhanced supply chain visibility through continued digitalization efforts. This translates to greater transparency throughout the supply chain.

DHL Supply Chain also made significant strides in advanced automation and robotics, exceeding 500 million units picked with collaborative robots and introducing industry-leading solutions like Stretch from Boston Dynamics. Furthermore, it is integrating sustainable practices throughout its operations, such as the deployment of EV yard trucks and Class 8 EV trucks, minimizing environmental impact while optimizing efficiency. North America continues to be a breeding ground for groundbreaking solutions, setting industry standards across the globe.

DHL Supply Chain’s success and ability to consistently deliver for customers is contingent on its employees, which is why the company remains committed to attracting and retaining top talent. It fosters a culture of learning and development, providing opportunities for continuous growth through training programs, mentorship initiatives, and career advancement paths. Additionally, DHL Supply Chain prioritizes creating a positive and inclusive work environment where employees feel valued and inspired to contribute their best work and reach their full potential.

Patrick Kelleher, CEO of DHL Supply Chain North America, reiterates the company’s core strengths: “Our success hinges on three pillars: best-in-class processes, a talented workforce, and continuous digitalization. This allows us to not only expand our customer base but also deliver exceptional results for our existing partners.”

Client Roster

Advanced Drainage Systems
boohoo
Brooks Running
Carhartt
Keter
Vizient

6. Ruan

Ben McLean, CEO

Ruan’s Integrated Supply Chain Solutions begin with conversations: With unrivaled expertise, Ruan uncovers insights, shares knowledge, and tailors solutions through Dedicated Contract Transportation, Managed Transportation, Value-Added Warehousing, and Brokerage Support Services, all designed to enhance efficiency and deliver results.

Eliminate Risk with Ruan’s Dedicated Transportation Solution: Your product is in expert hands with Ruan’s Dedicated Contract Transportation solution. Ruan employs only the finest professional truck drivers in the industry, who will know your business inside and out. All team members are committed to on-time delivery, each and every time.

Ruan’s Dedicated Contract Transportation team also excels at maintaining constant contact, executing seamless start-ups, operating exceptionally safe equipment, and ensuring regulatory compliance. Safety is Ruan’s top priority, which is reflected through its robust Megasafe training program and team of safety professionals.

Ruan’s Managed Transportation team thinks like a shipper: We are an extension of our partners’ logistics teams and make decisions in their best interest, including freight planning and execution, mode selection, carrier management, and network optimization. Ruan’s transportation management system enables visibility to all freight in the network and provides actionable analytics to identify opportunities for continuous improvement and cost savings.

Leverage Ruan’s Warehouse Management Expertise to Drive Efficiencies: Innovative warehouse solutions are Ruan’s specialty. Value-Added Warehousing services offer dedicated, scalable, and agile warehouse space tailored to our partners’ requirements. Ruan excels in warehouse management, engineered facility design, site selection, export consolidation, cross docking/postponement, subassembly, kitting, international crating, and more. Integration with Ruan’s warehouse management system reduces touches, improves storage density, and increases overall flow efficiency.

Ruan’s Brokerage Support Services Ensure Additional Capacity: Ruan’s brokerage offering acts as a capacity aggregator across its fleet and the fleets of carriers with whom it partners. With no shipment volume requirements and no capital expenses needed, Ruan can help you scale efficiently, flexibly, and quickly. Ruan helps improve efficiency and save time by identifying asset-based backhaul opportunities or negotiating with our network of pre-screened carriers vetted for safety and reliability.

7. Ryder

Robert Sanchez, Chairman & CEO

As a $12 billion fully integrated, port-to-door supply chain and logistics company, Ryder provides supply chain, dedicated transportation, and fleet management solutions to some of the world’s most recognizable brands across 20+ industries. By combining cutting-edge technology and business intelligence tools with more than 90 years of operational know-how, Ryder custom-engineers solutions around its customers’ operations, rather than fitting them into a one-size-fits-all formula.

To fully optimize supply chains and transportation networks, Ryder continues to build on $1.6 billion in strategic investments it has made since 2018 to develop, acquire, and invest in innovative customer-facing technologies, products, and services. As part of that, Ryder collaborates with start-ups tackling disruptions in supply chain, driven by accelerating demand for e-commerce, asset sharing, next-generation vehicles, and digital technologies.

Ryder’s technology suite includes the one-of-a-kind visibility and collaboration platform RyderShareTM, enabling everyone involved in moving goods through supply chains—including shippers, receivers, carriers, and service providers—to see exceptions in real time and work together to prevent costly delays and find efficiency gains.

Ryder continues to expand its e-fulfillment network with a proven technology and operating platform enabling scalable e-commerce and omnichannel fulfillment solutions for brands big and small. For last-mile big-and-bulky deliveries, RyderViewTM enables consumers to self-schedule deliveries and provides all parties notifications, order tracking, and 100% real-time visibility.

With the growth in nearshoring, Ryder continues to expand its cross-border facilities and capabilities at the U.S.-Mexico border, where it has operated for 30 years. The company also strengthened its position as a leading North American provider of customized dedicated transportation with the acquisition of Cardinal Logistics. And, with the acquisition of Impact Fulfillment Services (IFS), Ryder now provides contract packaging and contract manufacturing of food and non-food products, including a specialty in blending and filling dry powder and viscous products.

Client Roster

BJC HealthCare
Conagra Brands
Do it Best
Hill’s Pet Nutrition
ICON/NordicTrack
Mugsy Jeans
Pabst
Turkey Hill
Southern Glazer’s Wine & Spirits
Wine & Spirits
WB Mason

“They are reliable and dependable.”

8. R2 Logistics

Katie Quinn, CEO

R2 Logistics’ reputation as an industry leader is built around its motto: “Customer Service is Priority Number One.” This comes with the understanding that not all client needs are made equal.

R2’s talented staff of logistics professionals works with each customer to identify their unique supply chain requirements. By offering custom-tailored solutions, the R2 team builds trust and creates a forward-focused relationship instead of a transactional one.

Customers recognize the value R2 Logistics brings to their supply chains. This has been made apparent by the recent recognitions such as the Chewy Brokerage Carrier of the Year award and CargoNet’s Best in Cargo Security award.

When market conditions can change without notice, the R2 transportation management system (TMS) gives shippers the advantage they need to stay ahead. The R2 TMS increases supply chain visibility and offers valuable data insights for efficient decision making.

When customers work with R2 Logistics, they not only receive world-class customer service but also technological advantages that drive their long-term success.

“R2 Logistics provides great communication and service and is easy to work with.”

9. Brown Integrated Logistics

Scott Shephard, CEO

Brown Integrated Logistics stands out as a Top 10 3PL not just for its services, but for its exceptional company culture and people. Since the 1960s, Brown has fostered a legacy of servant leadership, unmatched service, and a family atmosphere. This commitment to people and relationships makes Brown a great place to work and a trusted partner of choice for clients.

Brown’s core values, built around DELIVERing exceptional service, put people first. Every employee is empowered and accountable to deliver excellence to each other, customers, and the community. This dedication to a shared philosophy ensures all Brown associates are aligned in their pursuit of continuous improvement.

D – Dedicated to Safety & Integrity
E – Empowerment & Accountability
L – Lead by Example
I – Integrated Solutions
V – Value Everyone
E – Encourage Quality & Creativity
R – Results Matter

Brown’s journey began in trucking, but it has grown into a comprehensive 3PL provider offering dedicated trucking, warehousing, brokerage, and maintenance services. They leverage technology to optimize efficiency and reduce costs for their customers. Brown’s economies of scale and flexible approach allow them to adapt to market changes while maintaining their family-owned feel.

In short, Brown Integrated Logistics combines a people-centric culture with a commitment to continuous improvement and a comprehensive suite of services, making them a Top 10 3PL.

Client Roster

Domtar
Georgia Pacific
United

“Exceptional culture and people.”

10. Seko Logistics

James Gagne, President & CEO

Built on nearly 50 years of logistics expertise, SEKO Logistics specializes in expecting the unexpected. With a client-first approach, local expertise at global scale, as well as configurable technology platforms, SEKO is committed to finding forwarding, logistics and shipping solutions that turn clients’ supply chains into a competitive advantage.

SEKO’s core ethos is providing hands-on support and expertise at the local level. SEKO takes the time to understand its clients’ unique business needs and provide a solution that delivers and ensures clients can maintain excellent relationships with its own customers.

To further support its clients’ needs in competitive and emerging markets, SEKO opened new offices in India, Malaysia, Taiwan and Portugal in the past year and expanded operations in Singapore.

SEKO understands a true logistics partner is there whenever and wherever clients need, while also being a responsible steward of the people, planet and communities in which it operates. For example, SEKO and long-time partner Airlink, Inc. have supported 51 humanitarian organizations globally with 309 shipments of 2,059 metric tons of aid, reaching 3.5 million people affected by crises around the world since 2022.

Additionally, SEKO is advancing towards its goal of achieving carbon neutrality for all SEKO-owned or controlled facilities and activities by 2050. A key component of this plan is its Sustainable Aviation Fuel (SAF) initiative, turning to a sustainable alternative to conventional jet fuel that can reduce carbon emissions by up to 80%.

Client Roster

Beach House Group
Castore Sportswear
Charles Tyrwhitt Shirts
Ember
Jaguar Land Rover
MANSCAPED
Reiss
THG
Thuma

“Quick and reliable service.”

The prestigious Top 10 3PLs are selected by reader voting—and this year, we received more than 12,500 votes on our platform. Readers cast ballots for their favorite 3PLs based on a high degree of satisfaction with service, cost, and technology capabilities. Watch our Top 10 3PLs announcement videos below for all the details.

Our 2024 Top 10 winners are:

1. Echo Global Logistics
2. Kenco
3. Hub Group
4. Sunset Transportation
5. DHL
6. Ruan
7. Ryder
8. R2 Logistics
9. Brown Integrated Log
10. SEKO 

Some notable achievements:

• Ruan makes its debut on our Top 10 list this year, coming in at Number 6.
• DHL (No. 5) moved up to the 5th spot from eighth place last year.
• Sunset Transportation (No. 4) has been a Top 10 favorite every year since 2018.
• Echo Global Logistics has achieved the No. 1 rank every year since 2017.

Readers cast ballots for their favorite 3PLs based on a high degree of satisfaction with service, cost, and technology capabilities. The Top 10 Readers’ Choice Excellence Awards list is featured in all July 2024 editions of Inbound Logistics magazine. Read more about each of these companies here. 

Top 12 Skills to Develop

For a career in supply chain management, these proficiencies top the list, combining both tech savvy and soft skills.

  1. Communication skills
  2. Critical thinking
  3. Problem solving
  4. Data analytics
  5. Domain knowledge—understanding supply chain dynamics
  6. Teamwork—ability to work in teams and collaborate
  7. Technological proficiency
  8. Relationship building and management
  9. Project management
10. Adaptability
11. Negotiation skills
12. Global perspective

Dr. Eva Ponce
Director, Online Education, MIT Center for
Transportation & Logistics
MITx MicroMasters Program in Supply Chain Management
Massachusetts Institute of Technology

Scott Grawe
Dean of the College of Business
Mississippi State University

Yue Wang
Assistant Professor of Systems and Industrial Engineering
The University of Arizona

Julius Edwards, Ph.D.
Vice President of Business, Logistics and Supply Chain
Assistant Professor, Ivy Tech Community College

Leonard Morrison
Manager, Professional Development, MIT SCM Master’s Program
Massachusetts Institute of Technology

Joel Sutherland
Professor of Practice in Supply Chain Management
University of San Diego | Knauss School of Business

Building Supply Chain Skills

Supply chain educators craft programs that develop the needed skill sets as well as address the growing role of artificial intelligence.

William Turnley
Head of Department of Management
Kansas State University

Chris Roethlein
Professor of Operations and
Supply Chain Management
Bryant University

Dr. Ian M. Langella
Professor of Supply Chain Management
Shippensburg University

Chris Gaffney
Managing Director, Supply Chain and Logistics Institute
Georgia Institute of Technology

Robert Handfield
Bank of America University Distinguished Professor of Supply Chain Management
NC State University

Change of Course(s)

IL asked supply chain educators to name the most significant change in course content since the pandemic. Most mentioned an increased emphasis on resilience and risk management.

Haozhe Chen
Walker Professor in Logistics & Supply Chain Management
Chair, Department of Supply Chain Management Ivy College of Business
Iowa State University

Ted Stank
Co-executive Director, Global Supply Chain Institute
University of Tennessee, Knoxville

Steve Tracey
Professor of Practice, Supply Chain & Information Systems
Executive Director, The Center for Supply Chain Research
Smeal College of Business, Pennsylvania State University

Anthony Miyazaki
Professor in the Department of
Marketing and Logistics
Florida International University

Brandon Savage
Advanced Instructor
Kansas State University

Career Opportunities

If given the chance to address young people, here’s what supply chain educators would tell them about a career in supply chain management.

David Fisher
Executive Director
Transportation & Supply Chain Institute
University of Denver

Larry Giunipero
Professor of Supply Chain Management
Florida State University

Tim O. Peterson
Department Chair, Transportation, Logistics, & Finance
North Dakota State University

Jack Buffington
Academic Director and Professor
University of Denver

Ted Stank
Co-executive Director, Global Supply Chain Institute
University of Tennessee, Knoxville

Thank you to the following schools for sharing their insights with IL:

Bryant University
Florida International University
Florida State University
Georgia Institute of Technology
Iowa State University
Ivy Tech Community College
Kansas State University
Louisiana Tech University
Maine Maritime Academy
Massachusetts Institute of Technology
Mississippi State University
NC State University
North Dakota State University
Pennsylvania State University | Smeal College of Business
Shippensburg University
Texas Christian University
University of Arizona, The
University of Denver | Transportation & Supply Chain Institute
University of Indianapolis
University of San Diego | Knauss School of Business
University of Tennessee, Knoxville

A.N. Deringer

888-612-6239 | www.anderinger.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, Shared Services
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce
TRANSPORTATION SERVICES: Air, Bulk, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, FTZ, Import/Export/Customs, Marketing/Customer Service, Reverse Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, TMS, WMS

AIT Worldwide Logistics

630-766-8300 | www.aitworldwide.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Wholesale
LOGISTICS SERVICES: Global Trade Services, Inbound Logistics, Inventory Management, JIT, Omnichannel, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Alliance Shippers

708-802-7000 | www.alliance.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, JIT, Shared Services
WAREHOUSING SERVICES: Crossdocking
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: Direct to Store, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, TMS, Visibility

Americold

888-808-4877 | www.americold.com

ASSET/NON-ASSET: Asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Intermodal, LTL, Small Package, Truckload
SPECIAL SERVICES: Direct to Home, Direct to Store, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting
TECHNOLOGY: EDI, ERP Integration, Global Trade Management, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Apex Logistics

248-410-2959 | www.apexglobe.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, Optimization, Supply Chain Design, TMS, Visibility, WMS

Approved Freight Forwarders

562-881-5399 | www.approvedforwarders.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global,
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Global Expansion, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, Global Trade Management, Supply Chain Design, TMS, Visibility, WMS

ArcBest

800-610-5544 | arcb.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Omnichannel, Supply Chain Finance
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility

Argus Logistics

248-731-4724 | arguslogistics.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility

Armstrong Transport Group

877-240-1181 | www.armstrongtransport.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Global Trade Services
TRANSPORTATION SERVICES: Air, Bulk, DCC, Intermodal, LTL, Rail, Truckload
SPECIAL SERVICES: Logistics and Transportation Consulting
TECHNOLOGY: CRM/SRM, EDI, Optimization, Predictive Analytics, TMS, Visibility

Ascent Global Logistics

800-614-1348 | www.ascentlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, Optimization, Predictive Analytics, TMS, Visibility

Associated Logistics Group

877-744-7254 | www.associatedlogistics.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global, North America,
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Omnichannel, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, Optimization, Predictive Analytics, TMS, Visibility

Atlanta Bonded Warehouse

678-322-3120 | www.atlantabonded.com

ASSET/NON-ASSET: Asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Supply Chain Design, TMS, Visibility, WMS

Averitt

800-283-7488 | www.averitt.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: Global Trade Services, Inbound Logistics, Inventory Management, JIT, Omnichannel, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, IoT/IIoT Enablement, TMS, Visibility, WMS

Bender Group

775-788-8800 | www.bendergroup.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, Logistics Process Reengineering, Omnichannel, Shared Services
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, DCC, Equipment/Drivers, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Optimization, Supply Chain Design, TMS, Visibility, WMS

BlueGrace Logistics

800-697-4477 | mybluegrace.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Omnichannel, Supply Chain Finance
TRANSPORTATION SERVICES: Air, Bulk, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Global Expansion, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility

BroadRange Logistics

770-568-9258 | broadrangelogistics.com

ASSET/NON-ASSET: Asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Shared Services, Supply Chain Finance
WAREHOUSING SERVICES: Ecommerce, Crossdocking
TRANSPORTATION SERVICES: LTL, Small Package, Truckload
SPECIAL SERVICES: Direct to Home, Direct to Store, Logistics/Transportation Consulting
TECHNOLOGY: CRM/SRM, TMS, Visibility, WMS

Brown Integrated Logistics

770-882-2082 | www.brownintegratedlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Supply Chain Design, TMS, Visibility, WMS

C.H. Robinson

800-323-7587 | www.chrobinson.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Global Expansion, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Capacity LLC

732-745-7770 | capacityllc.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Retail, Transportation, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, Omnichannel, Supply Chain Finance
WAREHOUSING SERVICES: Ecommerce
TRANSPORTATION SERVICES: Air, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, WMS

Capital Logistics

866-264-5617 | capitallogisticsllc.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics
TRANSPORTATION SERVICES: Air, Bulk, DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: Import/Export/Customs, Logistics/Transportation Consulting
TECHNOLOGY: CRM/SRM, ERP Integration

Capstone Logistics

770-414-1929 | capstonelogistics.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, JIT, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Labor Management, Logistics/Transportation Consulting, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

CJ Logistics America

800-372-1960 | america.cjlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel Logistics, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Comprehensive Logistics

239-494-4800 | www.complog.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Manufacturing, Services/Government, Transportation
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, JIT
WAREHOUSING SERVICES: Crossdocking
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Intermodal
SPECIAL SERVICES: Labor Management, Logistics/Transportation Consulting
TECHNOLOGY: EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Cornerstone Systems

901-842-0660 | cornerstone-systems.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Bulk, Final Mile, Intermodal, LTL, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, Predictive Analytics, TMS

Covenant Logistics

888-763-5352 | www.covenantlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Bulk, DCC, Equipment/Drivers, Fleet Acquisition, Intermodal, LTL, Rail, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Coyote Logistics

877-626-9683 | coyote.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, JIT, Logistics Process Reengineering, Vendor Management
WAREHOUSING SERVICES: Crossdocking
TRANSPORTATION SERVICES: DCC, Final Mile, Intermodal, LTL, Rail, Truckload
SPECIAL SERVICES: Logistics and Transportation Consulting
TECHNOLOGY: EDI, Optimization, Supply Chain Design, TMS, Visibility

Crowley

800-276-9539 | www.crowley.com/logistics

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade, Inbound Logistics, Inventory Mgmt, JIT, Logistics Process Reengineering, Shared Services, SC Finance, Vendor Mgmt
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Logistics and Transportation Consulting, Marketing/Customer Service/Call Center, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Mgmt, Optimization, Predictive Analytics, SC Design, TMS, Visibility, WMS

CT Logistics

216-267-2000 | www.ctlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Retail, Services/Government, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, JIT, Logistics Process Reengineering, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, VMI
TRANSPORTATION SERVICES: Air, DCC, Equipment/Drivers, Intermodal, LTL, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Logistics/Transportation Consulting, Sustainability/Green Logistics
TECHNOLOGY: EDI, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility

CTSI-Global

888-836-5135 | ctsi-global.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Supply Chain Finance, Vendor Management
SPECIAL SERVICES: Logistics/Transportation Consulting, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility

DHL Supply Chain North America

614-865-8500 | www.dhl.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Distribution Technology

704-587-5633 | www.distributiontechnology.com

ASSET/NON-ASSET: Asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, JIT, Omnichannel
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Intermodal, LTL, Rail, Small Package, Truckload
SPECIAL SERVICES: Direct to Store, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM
TECHNOLOGY: EDI, TMS, WMS

Echo Global Logistics

800-354-7993 | www.echo.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Import/Export/Customs, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

ELM Global Logistics

631-299-3595 | www.elmlogistics.com

ASSET/NON-ASSET: Asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Evans Distribution Systems

313-322-3800 | www.evansdist.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Global Trade Services, Inbound Logistics, Inventory Mgmt, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, SC Finance, Vendor Mgmt
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Bulk, DCC, Equipment/Drivers, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Fidelitone

847-487-7269 | www.fidelitone.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, Omnichannel, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, DCC, Final Mile, Intermodal, LTL, Ocean, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

FLS Transportation Services

855-297-9197 | flstransport.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, JIT, Omnichannel
WAREHOUSING SERVICES: Crossdocking
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Contingency and Crisis Planning, Direct to Home, Direct to Store, Foreign Trade Zone, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: EDI, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility

Forward Air

800-726-6654 | www.forwardair.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
WAREHOUSING SERVICES: Crossdocking
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Truckload
SPECIAL SERVICES: Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center
TECHNOLOGY: CRM/SRM, EDI, IoT/IIoT Enablement, Transportation Management System, Visibility, WMS

General Dynamics

800-424-0230 | www.gdit.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Services/Government, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Air, Final Mile, LTL, Ocean, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

GEODIS

1-866-4GEODIS | geodis.com/us-en

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

GXO

203-489-1287 | www.gxo.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Holman Logistics

253-872-7140 | www.holmanusa.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade, Inbound Logistics, Inventory Mgmt, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Mgmt
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home/Store, FTZ, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Hub Group

800-377-5833 | www.hubgroup.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

J.B. Hunt Transport Service

1-800-4-JBHUNT | www.jbhunt.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Jarrett

877-392-9811 | www.gojarrett.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce
TRANSPORTATION SERVICES: Air, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: EDI, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, WMS

Kenco

1-800-758-3289 | kencogroup.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, Logistics Process Reengineering, Omnichannel, Shared Services
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce
TRANSPORTATION SERVICES: Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, WMS

Koch Logistics

651-632-6416 | www.kochlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Omnichannel, Vendor Management
WAREHOUSING SERVICES: Crossdocking, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Import/Export/Customs
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, IoT/IIoT Enablement, Optimization, TMS, Visibility, WMS

Landstar System

877-696-4507 | www.landstar.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, JIT
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM
TECHNOLOGY: CRM/SRM, EDI, Optimization, Predictive Analytics, Transportation Management System, Visibility

LEGACY Supply Chain

317-736-2830 | legacyscs.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, Logistics Process Reengineering, Omnichannel, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Ecommerce, VMI
TRANSPORTATION SERVICES: Air, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Import/Export/Customs, Reverse Logistics/Product Lifestyle Management

Logistics Plus

866-564-7587| www.logisticsplus.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Logistix Company, The

401-360-2810 | www.thelogistixco.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, Logistics Process Reengineering, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Global Expansion, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, Global Trade Management, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Loup Logistics

800-303-4544 | louplogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Bulk, Dedicated Contract Carriage, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/Product Lifecycle Management, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, WMS

Lynden

888-596-3361 | www.lynden.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, JIT, Vendor Management
WAREHOUSING SERVICES: Crossdocking, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Import/Export/Customs, Logistics/Transportation Consulting, Sustainability/Green Logistics
TECHNOLOGY: EDI, Optimization, Visibility

Mallory Alexander International Logistics

901-259-8307 | mallorygroup.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inventory Management, Logistics Process Reengineering, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Import/Export/Customs, Logistics/Transportation Consulting
TECHNOLOGY: CRM/SRM, EDI, Optimization, Supply Chain Design, TMS, Visibility, WMS

Matson Logistics

630-203-3544 | www.matsonlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Global Trade Services, Inbound Logistics, JIT
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Final Mile, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: FTZ, Global Expansion, Logistics/Transportation Consulting
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Transportation Management System, Visibility, WMS

MD Logistics

317-838-8900 | www.mdlogistics.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Retail, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Import/Export/Customs, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Supply Chain Design, TMS, Visibility, WMS

MODE Global

800-434-8881 | www.modeglobal.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, WMS

NFI

877-544-5835 | nfiindustries.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, Logistics Process Reengineering, Omnichannel, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: Direct to Home, Direct to Store, FTZ, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/Product Lifecycle Management, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, WMS

Novo Logistics

803-334-3024 | www.novo-usa.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Shared Services
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, LTL, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Foreign Trade Zone, Labor Management, Logistics/Transportation Consulting, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Optimization, Visibility, Warehouse Management System

NRS

201-330-1900 | nrs3pl.com

ASSET/NON-ASSET: Asset-based
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, Omnichannel
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Fleet Acquisition, LTL, Truckload
SPECIAL SERVICES: Direct to Store, Logistics/Transportation Consulting, Reverse Logistics/PLM
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, TMS, Visibility, WMS

ODW Logistics

614-549-5000 | www.odwlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Bulk, DCC, Intermodal, LTL, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, FTZ, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Odyssey Logistics

866-487-7481 | www.odysseylogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Services/Government, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, Supply Chain Finance
WAREHOUSING SERVICES: Crossdocking, DC Management
TRANSPORTATION SERVICES: Air, Bulk, Equipment/Drivers, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: Import/Export/Customs, Logistics/Transportation Consulting, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

One World Direct

866-289-9010 | owd.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce,
TRANSPORTATION SERVICES: LTL, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, IoT/IIoT Enablement, Optimization, WMS

Penske Logistics

800-529-6531 | www.penskelogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Fleet Acquisition, Intermodal, LTL, TL, Ocean, Rail, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Phoenix Logistics

414-253-8010 | Phoenix3PL.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Shared Services
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, FTZ, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM, Security Analysis
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Supply Chain Design, TMS, Visibility, WMS

Polaris Transportation Group

905-671-3100 | www.polaristransport.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Retail, Transportation
LOGISTICS SERVICES: Global Trade Services, Inbound Logistics, Inventory Management, JIT
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: LTL
SPECIAL SERVICES: Direct to Home, Direct to Store, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, IoT/IIoT Enablement, TMS, Visibility, WMS

Prosponsive Logistics

800-533-3922 | prosponsive.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, Optimization, Supply Chain Design, TMS, Visibility

ProTrans International

317-240-4100 | www.protrans.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, JIT, Logistics Process Reengineering, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, VMI
TRANSPORTATION SERVICES: Air, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

PSA BDP

215-629-8900 | psabdp.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

R2 Logistics

214-451-4671 | www.r2logistics.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, JIT, Logistics Process Reengineering, Omnichannel
TRANSPORTATION SERVICES: Air, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Direct to Store, Logistics/Transportation Consulting, Reverse Logistics/PLM
TECHNOLOGY: EDI, Optimization, Supply Chain Design, TMS, Visibility

RBW Logistics

706-941-3553 | www.rbwlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: LTL, Truckload
SPECIAL SERVICES: Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Supply Chain Design, TMS, Visibility, WMS

RedStone Logistics

888-733-5030 | redstonelogistics.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Logistics Process Reengineering, Omnichannel, Supply Chain Finance
TRANSPORTATION SERVICES: Air, Bulk, DCC, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Logistics/Transportation Consulting, Sustainability/Green Logistics
TECHNOLOGY: EDI, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility

Redwood Logistics

884-467-3396 | redwoodlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Retail, Manufacturing, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inventory Management, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Air, Bulk, Final Mile, Intermodal, LTL, Ocean, Rail, Truckload, White Glove
SPECIAL SERVICES: Direct to Store, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, Optimization, TMS, Visibility, WMS

Rinchem Company

1-888-375-2436 | www.rinchem.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Supply Chain Finance
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, FTZ, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Romark Logistics

800-276-2719 | www.romarklogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: Lead Logistics Provider/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, LTL, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Global Expansion, Labor Management, Logistics and Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/Product Lifecycle Management, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, Warehouse Management System

RSI Logistics

517-816-4568 | www.rsilogistics.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Mgmt, SC Finance
WAREHOUSING SERVICES: Crossdocking
TRANSPORTATION SERVICES: Bulk, Final Mile, Intermodal, Rail
SPECIAL SERVICES: Labor Mgmt, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM
TECHNOLOGY: EDI, ERP Integration, Optimization, TMS, Visibility

Ruan

866-782-6669 | www.ruan.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

RXO

248-936-1700 | rxo.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, TL, Small Package, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, TMS, Visibility

Ryder System

215-872-7638 | www.ryder.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Retail, Wholesale, Manufacturing, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Bulk, DCC, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, TL, Rail, Small Package, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home/Store, FTZ, Import/Export/Customs, Labor Mgmt, Logistics/Transport Consulting, Reverse Logistics/PLM, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, SC Design, TMS, Visibility, WMS

Saddle Creek Logistics Services

888-878-1177 | sclogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Retail, Wholesale, Manufacturing, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, DCC, Intermodal, LTL, Rail, Small Package, Truckload
SPECIAL SERVICES: Direct to Home, Direct to Store, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, Predictive Analytics, TMS, Visibility, WMS

Scan Global Logistics

800-444-0294 | scangl.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, TMS, WMS

Schneider

920-592-2000 | www.schneider.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Rail, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, Optimization, Predictive Analytics, TMS

SEKO Logistics

630-919-4800 | www.sekologistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Global Trade Services, Inbound Logistics, Inventory Management, JIT, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, FTZ, Global Expansion, Import/Export/Customs, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Standard Logistics

833-739-2008 | standardls.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, Vendor Management,
WAREHOUSING SERVICES: VMI
TRANSPORTATION SERVICES: Bulk, Equipment/Drivers, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Sustainability/Green Logistics
TECHNOLOGY: EDI, Optimization, Predictive Analytics, TMS, Visibility, WMS

Sunland Logistics Solutions

800-295-0081 | sunlandlogisticssolutions.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: DCC, Equipment/Drivers, Truckload
SPECIAL SERVICES: Direct to Store, FTZ, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, Visibility, WMS

Sunset Transportation

800-849-6540 | www.sunsettrans.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: Global
MARKETS SERVED: Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, VMI
TRANSPORTATION SERVICES: Air, Bulk, DCC, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: FTZ, Global Expansion, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM
TECHNOLOGY: EDI, ERP Integration, Global Trade Management, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility, WMS

Syfan Logistics

855-287-8485 | www.syfanlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Wholesale
LOGISTICS SERVICES: Inbound Logistics, JIT
TRANSPORTATION SERVICES: Air, Bulk, DCC, Equipment/Drivers, Intermodal, LTL, Truckload
SPECIAL SERVICES: Logistics/Transportation
Consulting
TECHNOLOGY: EDI, Optimization, Predictive Analytics, TMS, Visibility

Symbia Logistics

720-788-3950 | www.symbia.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Bulk, DCC, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/PLM, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Supply Chain Design, TMS, Visibility, WMS

Taylor Logistics

513-771-1850 | taylorlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, Logistics Process Reengineering, Omnichannel
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Bulk, Intermodal, LTL, Rail, Small Package, Truckload
SPECIAL SERVICES: Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Supply Chain Design, TMS, WMS

TRAFFIX

800-388-4352 | traffix.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, JIT, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce,
TRANSPORTATION SERVICES: Air, Bulk, Final Mile, Intermodal, LTL, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, FTZ, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/PLM
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, TMS, Visibility

Tucker Company Worldwide

856-317-9600 | www.tuckerco.com

ASSET/NON-ASSET: Non-asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, Distribution Center Management, Ecommerce, Vendor Managed Inventory
TRANSPORTATION SERVICES: Air, Bulk, Dedicated Contract Carriage, Equipment/Drivers, Final Mile, Intermodal, Less-Than-Truckload, Rail, Truckload, White Glove
SPECIAL SERVICES: Contingency and Crisis Planning, Direct to Store, Global Expansion, Import/Export/Customs, Labor Management, Logistics and Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/Product Lifecycle Management, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility

UniGroup Logistics

855-605-8080 | unigrouplogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Retail, Transportation
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: DCC, Final Mile, LTL, Truckload, White Glove
SPECIAL SERVICES: Direct to Store, Labor Management, Reverse Logistics/PLM
TECHNOLOGY: TMS

Universal Logistics Holdings

586-920-0100 | www.UniversalLogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Shared Services, Vendor Management,
WAREHOUSING SERVICES: Crossdocking, DC Management, VMI
TRANSPORTATION SERVICES: Air, DCC, Equipment/Drivers, Fleet Acquisition, Intermodal, Ocean, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Store, Import/Export/Customs, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, IoT/IIoT Enablement, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, Warehouse Management System

UPS Supply Chain Solutions

800-742-5727 | ups.com/supplychain

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: Lead Logistics Provider/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance, Vendor Management
WAREHOUSING SERVICES: Crossdocking, Distribution Center Management, Ecommerce, Vendor Managed Inventory
TRANSPORTATION SERVICES: Air, Bulk, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Foreign Trade Zone, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Marketing/Customer Service/Call Center, Reverse Logistics/Product Lifecycle Management, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, Warehouse Management System

Venture Logistics

586-216-2402 | www.venturelogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Logistics Process Reengineering, Omnichannel, Shared Services, Supply Chain Finance
WAREHOUSING SERVICES: Crossdocking, Distribution Center Management, Ecommerce, Vendor Managed Inventory
TRANSPORTATION SERVICES: Air, Dedicated Contract Carriage, Equipment/Drivers, Fleet Acquisition, Intermodal, Less-Than-Truckload, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Contingency/Crisis Planning, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/Product Lifecycle Management, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, Warehouse Management System

Verst Logistics

800-978-9307 | www.verstlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: LLP/4th-Party Logistics, Inbound Logistics, Inventory Management, JIT, Omnichannel, Vendor Management
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Dedicated Contract Carriage, Equipment/Drivers, Fleet Acquisition, Intermodal, LTL, Ocean, Rail, Small Package, Truckload
SPECIAL SERVICES: Direct to Home, Direct to Store, Labor Management, Reverse Logistics/Product Lifecycle Management
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Transportation Management System, Visibility, Warehouse Management System

Weber Logistics

855-469-3237 | www.weberlogistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: U.S. only
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: Lead Logistics Provider/4th-Party Logistics, Inbound Logistics, Inventory Management, Just-in-Time, Logistics Process Reengineering, Omnichannel, Shared Services
WAREHOUSING SERVICES: Crossdocking, DC Management, Ecommerce
TRANSPORTATION SERVICES: Air, Dedicated Contract Carriage, Equipment/Drivers, Intermodal, Less-Than-Truckload, Small Package, Truckload
SPECIAL SERVICES: Direct to Store, Labor Management, Reverse Logistics/Product Lifecycle Management
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Optimization, Predictive Analytics, Transportation Management System, Visibility, Warehouse Management System

Wen-Parker Logistics

248-880-4146 | wen-parker.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation
LOGISTICS SERVICES: Inbound Logistics, Omnichannel, Vendor Management
WAREHOUSING SERVICES: Crossdocking, Ecommerce
TRANSPORTATION SERVICES: Air, Intermodal, LTL, Ocean, Rail, Truckload
SPECIAL SERVICES: Foreign Trade Zone, Import/Export/Customs, Logistics/Transportation Consulting, Reverse Logistics/Product Lifecycle Management
TECHNOLOGY: EDI, ERP Integration, Transportation Management System, Warehouse Management System

Werner Enterprises

402-895-6640 | werner.com

ASSET/NON-ASSET: Both
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Retail, Wholesale, Manufacturing, Transportation
LOGISTICS SERVICES: Lead Logistics Provider/4th-Party Logistics, Inbound Logistics, Inventory Management, Just-in-Time, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, Vendor Managed Inventory
TRANSPORTATION SERVICES: Bulk, Dedicated Contract Carriage, Equipment/Drivers, Final Mile, Fleet Acquisition, Intermodal, LTL, Rail, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Logistics/Transportation Consulting, Reverse Logistics/Product Lifecycle Management, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility

WSI

920-830-5000 | wsinc.com

ASSET/NON-ASSET: Asset-based
AREAS SERVED: North America
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Transportation, Wholesale
LOGISTICS SERVICES: Inbound Logistics, Inventory Management, Just-in-Time, Logistics Process Reengineering, Omnichannel, Shared Services
WAREHOUSING SERVICES: Crossdocking, Distribution Center Management, Ecommerce, Vendor Managed Inventory
TRANSPORTATION SERVICES: Bulk, Dedicated Contract Carriage, Final Mile, Intermodal, LTL, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Direct to Home, Direct to Store, Foreign Trade Zone, Labor Management, Reverse Logistics/Product Lifecycle Management, Sustainability/Green Logistics
TECHNOLOGY: EDI, ERP Integration, Optimization, Transportation Management System, Visibility, Warehouse Management Sys

Yusen Logistics

201-553-3800 | www.yusen-logistics.com

ASSET/NON-ASSET: Both
AREAS SERVED: Global
MARKETS SERVED: Ecommerce, Manufacturing, Retail, Services/Government, Wholesale
LOGISTICS SERVICES: Lead Logistics Provider/4th-Party Logistics, Global Trade Services, Inbound Logistics, Inventory Management, Just-in-Time, Logistics Process Reengineering, Omnichannel, Shared Services, Vendor Management
WAREHOUSING SERVICES: Crossdocking, Distribution Center Management, Ecommerce, VMI
TRANSPORTATION SERVICES: Air, Bulk, Final Mile, Intermodal, LTL, Ocean, Rail, Small Package, Truckload, White Glove
SPECIAL SERVICES: Contingency/Crisis Planning, Direct to Home, Direct to Store, Foreign Trade Zone, Global Expansion, Import/Export/Customs, Labor Management, Logistics/Transportation Consulting, Reverse Logistics/Product Lifecycle Management, Security Analysis, Sustainability/Green Logistics
TECHNOLOGY: CRM/SRM, EDI, ERP Integration, Global Trade Management, IoT/IIoT Enablement, Optimization, Predictive Analytics, Supply Chain Design, Transportation Management System, Visibility, Warehouse Management System

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